Spanish Card Customer Service PM Shifts

Discover; West Valley City (UT); Remote; USD 10,000 - 60,000; Full time

Job summary

Discover is seeking a Customer Service Representative for a remote position in the digital banking and payments industry. The role involves addressing complex customer inquiries while providing top-tier service. Candidates should have at least one year of customer service experience and a high school diploma. The company offers competitive hourly pay with additional benefits, including a home office setup allowance.

Benefits

Comprehensive benefits package

Paid Parental Leave

401(k) Plan

Flexible working options

Monthly remote work expenses payment

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to remain stationary and communicate verbally.
• Familiarity with digital communication channels.

Responsibilities

• Handle complex customer service inquiries via various channels.
• Document customer files and resolve inquiries.
• Manage and escalate customer-impacting issues.

Skills

Problem-solving abilities

Effective verbal communication

Education

High School Diploma or GED

Job description

Employer Industry: Digital Banking and Payments

Why consider this job opportunity:
- Salary ranges from $18.00 to $21.22 per hour
- One-time allowance of $500 for home office setup and a monthly payment of $60 for remote work expenses
- Comprehensive benefits package including Paid Parental Leave, Paid Time Off, and 401(k) Plan
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment that values unique contributions
- Flexible working options available, including 100% remote work

What to Expect (Job Responsibilities):
- Handle complex customer service inquiries and problems via telephone, digital, or chat channels
- Navigate a computerized system to respond to and troubleshoot customer questions
- Actively manage and escalate risk and customer-impacting issues to management
- Document customer files and utilize effective communication skills to resolve inquiries
- Provide discretionary authority to satisfy customer needs within reasonable limits

What is Required (Qualifications):
- High School Diploma or GED
- Minimum of 1 year of customer service experience
- Ability to remain in a stationary position and communicate verbally and in writing
- Ability to operate office equipment such as computers and telephones
- Completion of activities designed to evaluate specific skills, knowledge, and qualifications related to the position

How to Stand Out (Preferred Qualifications):
- Experience in a customer service role in a fast-paced environment
- Familiarity with digital communication channels and troubleshooting techniques
- Strong problem-solving abilities and effective verbal communication skills
- Knowledge of banking or financial services industry

#DigitalBanking #CustomerService #RemoteWork #CareerGrowth #CompetitiveBenefits

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.