Spanish Bilingual - Licensed Property and Casualty - Work from Home

Everise, Inc.; United States; Remote; USD 25,000 - 34,000; Full time

Job summary

Everise, Inc. is hiring a Spanish bilingual Licensed Property and Casualty agent to work from home in the United States.

You will handle a high volume of incoming calls about accounts and claims, gather customer information, educate customers on products, and aim for one-call resolutions while meeting performance metrics. A state P&C license is required, weekend availability, and a 30-hour schedule with benefits.

Qualifications

• Must hold a property and casualty license in your state.
• Bilingual Spanish and English required.
• Two years of customer service or call center experience.
• Ability to work from home with reliable internet.
• Willingness to work weekends.

Responsibilities

• Handle a high volume of incoming calls regarding accounts, claims, and questions.
• Gather customer information, assess needs, and educate on products and services.
• Navigate multiple systems and maintain accurate documentation.
• Resolve issues on first call when possible and meet performance metrics.

Skills

Bilingual Spanish-English

Customer service

Call center experience

Strong communication

Tools

Salesforce CRM

Job description

## Spanish Bilingual - Licensed Property and Casualty - Work from HomeApply: Full time: Posted Today: R0035611## **Company Overview**Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today! Job Requirements:**Must hold a property and casualty license in your state of residence****Must be willing to release property and casualty appointments (No need to release Health or Life appointments)****Must be able to work weekends.****This position is currently 30 hours.****Although 30 hours, this still qualifies you for benefits and PTO.**• Professionally handle a high volume of incoming calls including account, claim and general questions • Thoroughly and efficiently gather customer information, assess, and fulfill customer needs and educate customers where applicable regarding products and services • Ability to utilize and navigate multiple systems simultaneously • Ability to effectively communicate with pet parents both verbally and in writing • Resolve customer issues via one call resolution guidelines and/or escalated process • Meet or exceed company and client performance metrics • Maintain a balance between company policy and client benefit in decision making • Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers • Responsible for call disposition or compiling and documenting customer information as required • Ability to accept and embrace changes within the current business environment• Experience with Salesforce Customer Relationship Management (CRM) systems is a plus Qualifications: • Bilingual in Spanish and English• Two years of customer service or call center experience • Ability to pass a drug screen and background check • Dedicated area to work from in your home • Internet speed requirement of 20 Mb/s for download speeds and 10 Mb/s for upload speeds (Wireless access is not permitted) • Demonstrated passion for excellence with respect to treating and caring for pet parents • Respond to pet parent emails with the aim of resolving issues by being proactive, patient, empathetic, and understanding• Listen, understand, and take quick action. Like all of us, pet parents are worried about their fluffy loved ones and just want someone to listen and help get their problems solved • Schedule flexibility to include weekends, evenings, possible holidays, and occasional overtime • Highly developed sense of integrity and commitment to customer satisfaction • Meet all attendance and dependability requirements • Be a team player Work at Home Set-Up Requirements Standard Connect and Speed* Wired Ethernet connection 20 Mb/s download, 10 Mb/s upload (wireless is not permitted)* \\*Some programs may require higher speeds.Monitor* (2) 21” monitor(s). You will supply 1 and Everise will supply 1.* Hard-wired Broadband Internet Service via DSL, Cable, or Fiber Optic* The use of wireless connections to access Everise Work at Home systems at any time is prohibited, even if the connection is encrypted.* Additionally, Satellite, Microwave and Cellular Hotspot Internet Services are not permitted.Headset* You must supply your own headset. Specific models will be shared during the interview process.To be supplied by Everise (some programs offer bring your own devices):* Keyboard* Mouse If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.### About UsEverise delivers happiness to millions of customers around the world. We excel at solving customer problems on behalf of some of the world’s biggest brands. Our specialty sectors are healthcare, travel, technology, and financial services. Companies rely on Everise, a leading customer experience firm, to drive their business forward by transforming customer care into something extraordinary and consistently delivering positive interactions across the globe in 32 languages. At our core, we are a diverse and inclusive group of champions who learn from each other. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal-opportunity employer and a pleasant and supportive place to work. Join us and become a champion of customer happiness!