Space Services Delivery Lead

SSC Space; Pennsylvania; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Short- & long-term disability

401(k) with company match

Employee Assistance Program (EAP)

Job summary

SSC Space is seeking a Service Delivery Manager to join the Connect Service Delivery team in Spring House, PA. You will be the primary operational contact for customers, monitor service performance, and support contract renewals, invoicing accuracy, and lifecycle transitions.

The role requires strong communication, structured thinking, and project coordination across engineering, operations, and management to ensure delivery excellence.

Qualifications

• Bachelor’s degree in a scientific/technical field or equivalent experience managing technical customer accounts.
• Experience working directly with customers in a technical or service-oriented environment.
• Strong understanding of technical systems and operational instructions.
• Proficiency on JIRA, MS Excel, Power Point and SharePoint.
• Excellent communication and documentation abilities.
• Highly structured and organized approach.
• Business-oriented mindset with customer focus.
• Strong analytical abilities; able to interpret complex technical data.
• Self-driven with the ability to work independently.
• Effective team collaborator.
• Contract management Experience (preferred).
• Driver’s license (preferred).

Responsibilities

• Serve as the main operational point of contact for assigned customers.
• Monitor and track service performance across customer contracts.
• Prepare and deliver regular internal and external performance reports.
• Conduct internal service reviews and support preparations for contract renewal.
• Identify and manage scope creep, ensuring additional requests are properly evaluated and not accepted by default.

Skills

Customer-facing

Communication

Structured

Analytical

Self-driven

Team player

Contract management

Driver's license

Education

Bachelor’s degree in a scientific/technical field

Tools

JIRA

MS Excel

PowerPoint

SharePoint

Job description

SSC Space is seeking a Service Delivery Manager to join the Connect Service Delivery team in Spring House, PA. You will be the primary operational contact for customers, monitor service performance, and support contract renewals, invoicing accuracy, and lifecycle transitions.

The role requires strong communication, structured thinking, and project coordination across engineering, operations, and management to ensure delivery excellence.