Space Development Agency (SDA) Network Technician III

Novul Solutions; Riverdale (UT); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

401(k) with 3% match

Health insurance with UNITED HEALTHCARE PPO

Job summary

Novul Solutions is hiring a Network Technician to support DISA services within a 24/7 operations center. This position involves managing incident tickets, monitoring network events, and providing technical support for mission-critical DoD networks. Candidates must have a high school diploma, Security+ CE certification, and 2–4 years of relevant experience. Familiarity with ServiceNow and expertise in routers and switches is essential. Benefits include paid time off, health insurance, and a 401(k) plan.

Qualifications

• High school diploma and 2–4 years of experience in relevant field.
• Experience with alarm surveillance and fault management.
• Ability to work in a rotating 24/7 operational environment.

Responsibilities

• Monitor network events and manage incident tickets using ServiceNow.
• Analyze alarms and support resolution of network issues.
• Coordinate service restoration with internal teams and stakeholders.

Skills

Security+ CE certification

Network troubleshooting

Fault management

LAN maintenance

Expertise in routers and switches

Education

High school diploma

Tools

ServiceNow

Cisco

Juniper

Job description

Hill Afb, United States | Posted on 05/07/2026

• Clearance Requirement DoD Secret (must be eligible to obtain and maintain Top Secret)
• IAT/IAM Requirement Security+ CE or equivalent DoD 8570 IAT Level II certification required at start

Job Description

Role Overview

The SDA Network Technician supports DISA-provided GIG/DISN services within the 24/7 DISA Global Operations Center environment. This role provides Tier 1/Tier 2 network sustainment, alarm monitoring, ticket management, fault isolation, incident escalation, service restoration, and situational awareness for mission‑critical DoD network operations.

Key Responsibilities

• Create, update, and manage incident tickets using ServiceNow.
• Monitor network events, alarms, and element management failures in real time across multiple monitoring tools.
• Analyze alarms, correlate fault information, identify impacts, isolate root causes, and support resolution of network issues.
• Support fault isolation activities, including testing, troubleshooting, fault localization, logging, and assignment.
• Identify failed network elements, including systems, hardware, software, circuits, and facilities.
• Coordinate with internal teams, customers, government stakeholders, and service providers to restore network services.
• Verify service restoration after customer‑initiated tickets are resolved.
• Support network/service restoration, reroutes, normalization of circuits, and outage/degradation tracking.
• Document reroutes and service‑impacting actions in the CMDB.
• Provide updates on outages, degradations, and incident tickets until resolution or path to resolution is documented.
• Provide 24/7/365 sustainment support for outages, degradations, and Tier 1/Tier 2 operational issues.
• Escalate incidents between Tier I and Tier II, including fault escalation, customer coordination, communications, ticket updates, and status reporting.
• Provide timely situational awareness to leadership and impacted communities using approved communication methods.
• Work directly with shift leads and O&M leadership for operational guidance.
• Support training, SOP improvement, tool usage, and knowledge sharing across the O&M team.
• Provide technical advice to peers and customers to help resolve complex network issues.
• Demonstrate proficiency across DISN technologies, including routers, switches, crypto devices, routing, DSN/DRSN, video services, Promina, Cisco, Juniper, MSPP, DWDM, and optical switching.

Requirements

Required Qualifications

• Security+ CE or equivalent DoD 8570 IAT Level II certification required at start.
• Ability to work in a rotating 24/7/365 operational environment.
• High school diploma and 2–4 years of relevant experience.
• Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, or performance management.
• General understanding of transport and IP network topologies.
• Expertise in three or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, video services, Promina, Cisco, Juniper, MSPP, DWDM, or optical switching.

Preferred / Strongly Desired Experience

• Experience supporting DISA, DISN, DoD, GIG, DGOC, or mission‑critical network operations environments.
• Experience working in a NOC, transport, IP, cyber transport, or network sustainment environment.
• Familiarity with ServiceNow or similar incident management platforms.
• Experience coordinating with customers, government stakeholders, service providers, and technical teams during outages or degradations.
• Experience with circuit reroutes, outage normalization, SLA tracking, CMDB updates, and service restoration documentation.

Core Benefits

• Paid Time Off (PTO): TEN (10) Paid days off & FIVE (5) Floating days off.
• Holidays: 11 Paid Holidays. Flex time can be utilized instead of holiday time usage.
• Payroll: Paid Bi‑Monthly.
• 401(k): Partnered with the SECOND LARGEST Retirement plan provider in the U.S. Guaranteed 3% match. Eligibility – 21 years of age or older, after 3 months of employment.
• Individual or company‑wide performance and recognition awards (Quarterly).
• UNITED HEALTHCARE PPO, extensive national coverage.
• Eligible on the first of the month, immediately after the start date.
• Submit the enrollment form within 30 days of your start date otherwise, you will have to wait until October for the new year enrollment.

Quality of Life Benefits

• Training & Career Development Reimbursement of Tuition and training needed to support career development.
• $150 monthly reimbursement contribution paid monthly towards parking expenses.
• Receipts must be submitted by the close of business on the 25th of each month.
• Reimbursements will be paid on the first payroll AFTER reimbursements are submitted each month.