MDA NOC Technician III

Novul Solutions; South Weber (UT); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

401(k) with 3% match

Comprehensive health insurance

Job summary

A technology solutions provider in the United States is seeking an experienced NOC Technician IV to ensure the security and reliability of mission-critical communications. The role involves advanced network monitoring and support in a 24/7 operational environment. Candidates must possess an active Secret clearance and have strong skills in network troubleshooting, fault isolation, and ticket management. This is a full-time, on-site position offering comprehensive benefits, including a competitive retirement plan and health insurance.

Qualifications

• Must have an active Secret clearance and be able to obtain Top Secret.
• DoD-8570 IAT Level 2 certification at start.
• Experience in alarm surveillance, fault management, LAN maintenance, or performance management.
• Advanced knowledge in multiple technologies including routers, switches, and crypto devices.

Responsibilities

• Create, update, and manage tickets in Remedy.
• Monitor real-time network events using multiple tools.
• Perform incident correlation and root cause analysis.
• Support fault isolation and restoration of network elements.

Skills

Network monitoring

Fault isolation

Service restoration

Security+ CE

Routers

Switches

LAN maintenance

Performance management

Education

High school diploma + 3–5 years relevant experience

Tools

Remedy

CMDB

Job description

Hill AFB, United States | Posted on 02/04/2026

Job Description

We are seeking an experienced NOC Technician IV to provide advanced network monitoring, fault isolation, and service restoration for the Missile Defense Agency at Scott AFB, IL, and Hill AFB, UT. This 100% onsite position supports a 24/7/365 operational environment, ensuring the security, availability, and reliability of mission‑essential communications.

Primary Responsibilities

• Create, update, and manage tickets in Remedy; triage issues independently.
• Monitor real‑time network events using multiple tools.
• Perform incident correlation, root cause analysis, and corrective coordination.
• Support fault isolation, diagnosis, and restoration of network elements.
• Document incidents, reroutes, and resolutions in CMDB.
• Provide Tier 1/Tier 2 support and timely escalation for outages or degradations.
• Deliver situational awareness reports to leadership and stakeholders.
• Mentor junior network controllers and assist in SOP/tool improvements.
• Troubleshoot and resolve complex issues across multiple DISN technologies (routers, switches, crypto devices, DWDM, optical switching, etc.).
• Support projects impacting future DISN operations.

Requirements

Basic Qualifications

Active Secret clearance; able to obtain/maintain Top Secret.

DoD‑8570 IAT Level 2 certification (Security+ CE or equivalent) at start.

Experience in alarm surveillance, fault management, LAN maintenance, or performance management.

Advanced knowledge in 4+ areas: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.

Understanding of transport and IP network topologies.

Ability to work rotating shifts in a 24/7 operation.

Education/Experience: High school diploma + 3–5 years relevant experience.

Core Benefits

• Paid Time Off PTO):TEN (10) Paid days off & FIVE (5) Floating days off.
• Holidays: 11 Paid Holidays. Flex time can be utilized instead of holiday time usage.
• Payroll: Paid Bi-Monthly.
• 401(k): Partnered with the SECOND LARGEST Retirement plan provider in the U.S. Guaranteed 3% match. Eligibility – 21 years of age or older, after 3 months of employment.
• Individual or company‑wide performance and recognition awards (Quarterly).
• UNITED HEALTHCARE PPO, extensive national coverage.
• Eligible on the first of the month, immediately after the start date.
• Submit the enrollment form within 30 days of your start date otherwise, you will have to wait until October for the new year enrollment.

Quality of Life Benefits

• Training & Career Development Reimbursement of Tuition and training needed to support career development.
• $150 monthly reimbursement contribution paid monthly towards parking expenses.
• Receipts must be submitted by the close of business on the 25th of each month.
• Reimbursements will be paid on the first payroll AFTER reimbursements are submitted each month.