Spa Team Lead – Wellness & Guest Experience

Massage Envy; Cranston (RI); On-site; USD 49,000 - 53,000; Full time

Benefits offered by this job

Healthcare plans

401(k) match

Paid time off

Referral bonus

Employee assistance program

Flexible schedule

Training program

Free massage or service monthly

Product discounts

Job summary

Massage Envy Cranston is seeking a dynamic manager to lead a service-focused team and drive member engagement. You will coach staff, build relationships, and maintain a safe, welcoming environment while achieving membership growth and retail targets.

Full-time, day or evening shifts with weekends available. We offer comprehensive healthcare, 401(k) matching, paid time off, and ongoing training. A monthly complimentary massage or treatment is provided.

Qualifications

• Have management and sales experience, preferably in a personal service environment such as a spa, salon, or gym.
• Are natural leaders who can build relationships while motivating, coaching and supporting a team.
• Can have tough conversations in a professional and constructive manner.
• Can create a strong workplace culture where all employees feel valued and recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission.

Responsibilities

• Manage all operational aspects including driving membership, promoting retail sales, guiding the team, managing deposits, overseeing inventory, ensuring compliance with all laws, and more.
• Strive for continuous growth by setting goals, prioritizing work and analyzing business performance
• Effectively resolve customer challenges while maintaining a safe and therapeutic environment
• Empower team members to improve and grow by setting clear expectations, providing ongoing training, and reviewing performance regularly
• Develop positive relationships and build confidence with employees, members, and guests

Skills

Management experience

Sales experience

Leadership

People development

Conflict resolution

Job description

Massage Envy Cranston is seeking a dynamic manager to lead a service-focused team and drive member engagement. You will coach staff, build relationships, and maintain a safe, welcoming environment while achieving membership growth and retail targets.

Full-time, day or evening shifts with weekends available. We offer comprehensive healthcare, 401(k) matching, paid time off, and ongoing training. A monthly complimentary massage or treatment is provided.