Spa Team Lead: Massage & Guest Experience

Saybrook Point Resort & Marina; Old Saybrook (CT); On-site; USD 62,000 - 69,000; Full time

Benefits offered by this job

401(k) plan

Employee Assistance Program

Employee discounts

Holiday premium pay

Tuition reimbursement

Paid sick leave

Medical/dental/vision coverage

Job summary

Saybrook Point Resort & Marina in Old Saybrook, CT is seeking a Spa Massage Supervisor to lead the massage team, coach therapists, and ensure guest-first service. The role blends supervisory and administrative hours with hands-on massage work, reporting to the Spa Manager.

The position requires CT massage therapist license, strong leadership, and proficiency with Outlook/Word/Excel and spa booking systems. Benefits include 401(k), healthcare, and paid time off.

Qualifications

• Connecticut license with continuing education requirements.
• High school diploma or GED or equivalent.
• Strong leadership, communication, and problem-solving skills.
• Proficiency with Microsoft Office and spa booking systems.

Responsibilities

• Lead spa team, coach staff, and maintain service standards.
• Coordinate schedules and staffing with the Spa Manager.
• Interview, hire, onboard service providers, and conduct performance reviews.

Skills

Leadership

Coaching

Guest service

Scheduling

Team collaboration

Education

High school diploma or GED

Connecticut Massage Therapist license

Associate's or bachelor's degree

Tools

Outlook

Word

Excel

Spa booking systems

Job description

Saybrook Point Resort & Marina in Old Saybrook, CT is seeking a Spa Massage Supervisor to lead the massage team, coach therapists, and ensure guest-first service. The role blends supervisory and administrative hours with hands-on massage work, reporting to the Spa Manager.

The position requires CT massage therapist license, strong leadership, and proficiency with Outlook/Word/Excel and spa booking systems. Benefits include 401(k), healthcare, and paid time off.