Spa Operations Lead - Assistant Manager

Saybrook Point Resort & Marina; Old Saybrook (CT); On-site; USD 34,000 - 50,000; Full time

Job summary

Saybrook Point Resort & Marina in Old Saybrook, CT seeks an experienced Assistant Spa Manager to lead day-to-day spa operations, staff scheduling, inventory, and guest service excellence. The role focuses on maintaining exceptional guest experiences, guiding a high-performing spa team, and promoting spa services and products.

The ideal candidate is a hands-on leader with strong organizational and communication skills, a commitment to service excellence, and the ability to motivate staff while

Qualifications

• 3 years combined hospitality experience.
• Within 18 months of hire, obtain hospitality certification through American Hotel & Lodging Educational Institute.
• Make customers feel important, valued, and appreciated in a manner that will be acknowledged by customers.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Maintains high standards for work area and appearance and presents self in highly professional manner to staff and guest.
• Available to work days, evenings, weekends, holidays and extended hours as business dictates.

Responsibilities

• Welcome guests and provide attentive service before, during, and after appointments.
• Upsell products and services when appropriate.
• Assist in developing a comprehensive standard facility operations manual.
• Manage reservation process to maximize revenue and therapist utilization.
• Supervise daily spa operations including opening/closing, inspections, cash handling and maintenance.
• Complete inventory and purchasing procedures and process final PO’s with recommendations.

Skills

Hospitality experience

Customer service

Staff supervision

Scheduling

Education

Bachelor's degree in hospitality management

Hospitality certification

Job description

Saybrook Point Resort & Marina in Old Saybrook, CT seeks an experienced Assistant Spa Manager to lead day-to-day spa operations, staff scheduling, inventory, and guest service excellence. The role focuses on maintaining exceptional guest experiences, guiding a high-performing spa team, and promoting spa services and products.

The ideal candidate is a hands-on leader with strong organizational and communication skills, a commitment to service excellence, and the ability to motivate staff while