Spa Supervisor

East-West-Hospitality; Snowmass Village (CO); On-site; USD 50,000 - 67,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Ski Pass or Equivalent Bonus

401(K) Plan with Employer Match

Paid Time Off

Paid Sick Time

Sabbatical Program

$500 Referral Program

Employee Assistance Program

Job summary

East West Hospitality is seeking a Spa Front Desk Supervisor to lead the Spa Reception and Guest Services team, ensuring a luxury guest experience at the Viceroy Snowmass location.

The role oversees front desk staff, spa attendants, scheduling support, and retail performance, while upholding high standards of service, professionalism, and financial success. Start ASAP with a full-time year-round schedule.

Qualifications

• Guest-focused hospitality professional with leadership, organizational, communication and problem-solving skills.

Responsibilities

• Deliver and maintain exceptional guest service standards throughout all guest interactions.
• Create a welcoming, professional, and luxury-oriented environment for all guests.
• Resolve guest concerns, complaints, and service recovery situations promptly and professionally.
• Ensure all guest arrivals, departures, appointments, and retail transactions are handled accurately and efficiently.
• Anticipate guest needs and coordinate special requests, VIP amenities, group bookings, and customized experiences.
• Monitor guest feedback and recommend operational improvements to enhance satisfaction and loyalty.
• Promote spa services, memberships, packages, retail products, and seasonal promotions.

Skills

Guest service

Leadership

Organizational skills

Communication

Problem solving

Job description

At East West Hospitality, our vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve.We hope you’ll consider joining us!

Position Summary:

The Spa Front Desk Supervisor is responsible for leading the daily operations of the Spa Reception and Guest Services team while ensuring an exceptional luxury guest experience. This position oversees front desk colleagues, spa attendants, scheduling support, retail sales performance, guest communications, and administrative functions to ensure seamless spa operations. The Spa Front Desk Supervisor serves as a key leader within the Spa, maintaining the highest standards of service, professionalism, cleanliness, efficiency, and financial performance while supporting the Spa Director in achieving departmental goals.

The ideal candidate is a guest-focused hospitality professional with strong leadership, organizational, communication, and problem-solving skills who can effectively balance guest satisfaction, colleague development, and operational excellence.

• Job Location: Viceroy Snowmass
• Pay Rate: $28.00/Hour
• Schedule: Flexible Schedule, Some Weekend. Nights, and Holidays
• Employment Status: Full- Time Year Round
• Start Date: ASAP
• Accepting applications until: 08/31/2026

Duties

• Deliver and maintain exceptional guest service standards throughout all guest interactions.
• Create a welcoming, professional, and luxury-oriented environment for all guests.
• Resolve guest concerns, complaints, and service recovery situations promptly and professionally.
• Ensure all guest arrivals, departures, appointments, and retail transactions are handled accurately and efficiently.
• Anticipate guest needs and coordinate special requests, VIP amenities, group bookings, and customized experiences.
• Monitor guest feedback and recommend operational improvements to enhance satisfaction and loyalty.
• Promote spa services, memberships, packages, retail products, and seasonal promotions.
• Health Insurance - Choose from threeplans!
• Life Insurance
• Ski Pass or Equivalent Bonus
• 401(K) Plan with Employer Match
• Paid Time Off & Paid Sick Time
• Discounts at Eye Pieces & Venture Sports
• Sabbatical Program
• $500 Referral Program
• Employee Assistance Program

Why East West

At East West our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We hope you’ll consider joining us! Visit our website to learn more about East West at eastwest.com.

East West Hospitality is an equal opportunity employer and participates in E-verify.