Spa Supervisor

OKANA Resort & Indoor Waterpark; Oklahoma City (OK); On-site; USD 40,000 - 55,000; Full time

Job summary

Join the team as a Spa Supervisor at OKANA Resort & Indoor Waterpark in Oklahoma City. In this role, you will oversee spa activities, ensure exceptional customer service, and manage appointments while leading a team in a vibrant environment that fosters professional growth.

Benefits

Health insurance

Retirement savings

Paid time off

Employee discounts

On-site wellness programs

Qualifications

• Minimum of three years’ experience in a spa or similar environment.
• Fluent in English with effective communication skills.
• Personable and customer-centric attitude.

Responsibilities

• Oversee and supervise appointments and spa activities.
• Provide a warm welcome to clients and manage their experience.
• Process payments for spa services and assist guests.

Skills

Customer Service

Leadership

Communication

Computer Proficiency

Education

High School Diploma

Job description

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About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

Property

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

Location Description

Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination.

#BMC-Okana

Overview

Find your belonging by being a part of our supportive and collaborative work environment that encourages growth and fosters success.

Join our Spa team as a Spa Supervisor

Our employees are Experience Curators who are professional memory-makers, creating personalized guest experience from start to finish. Experience Curators craft meaningful, over-the-top experiences that wow our guests time after time.

Our Vision For Our Team Members

• Be a part of the opening team of OKANA Resort & Indoor Waterpark, where your career aspirations meet a world-class destination
• Contribute to our distinctive atmosphere and foster your personal and professional growth
• An individual committed to creating exceptional guest experiences
• Be appreciated for what you bring to the team
• Learn and grow with a company that values its associates
  
  

Why OKANA

• Competitive wages
• People-first culture
• Health insurance
• Retirement savings
• Growth opportunities
• Paid time off
• Festive environment
• Perks & discounts
  
  

About The Role

The Spa Supervisor assists the Spa Director by overseeing and supervising appointments and activities that may occur at the spa. The Spa Supervisor oversees the service providers and is responsible for relaying maintenance and housekeeping requests to the proper staff. The spa supervisor is a customer facing position responsible for providing a warm welcome to arriving clients and introduce them to their scheduled technician. They will also handle appointment inquiries, process payments for Spa services, assist with transactions for other Spa products, and provide information to Spa guests about other resort services and activities.

What You Will Be Doing

• Maintain clean and organized work area.
• Demonstrate exceptional customer service skills, be personable and helpful to clients.
• Demonstrate full knowledge of use and maintenance of spa facility and services offered.
• Check-in appointments, greet Spa guests, promote and sell Spa services with detailed knowledge.
• Complete other duties as assigned by supervisor.
• Coordinate, schedule, organize, and upsell Spa and retail services.
  
  

What You Bring To The Role

• High School diploma
• Effective leadership skills and a strong work ethic.
• Minimum of three years’ experience working in a spa (or similar environment).
• Fluent in English; Good communication skills to interact with clients and resort associates.
• Computer proficiency in Microsoft 365 and resort point of sale system.
• Personable, customer-centric attitude.
• Listening skills to understand client needs/requests and ensure a positive experience.
  
  

OKANA Resort is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first.

Pyramid Global Hospitality is an Equal Opportunity Employer

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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