Spa & Salon Housekeeping Attendant

Bay Clubs Company, LLC; Bellevue (WA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is looking for a Spa & Salon Housekeeping Attendant to join their team in Bellevue. This entry-level role focuses on creating a welcoming atmosphere for guests while maintaining cleanliness and providing exceptional customer service. Ideal candidates will be proactive, detail-oriented, and possess strong communication skills. Join a vibrant team dedicated to promoting a healthy lifestyle and delivering luxury experiences. If you're passionate about hospitality and eager to contribute to a positive environment, this is the perfect opportunity for you.

Qualifications

• Exceptional customer service skills required.
• Ability to manage cash and operate cash register.

Responsibilities

• Greet members and guests, providing a welcoming experience.
• Maintain cleanliness of the spa and assist with laundry duties.

Skills

Customer Service

Cash Handling

Communication

Attention to Detail

Education

High School Diploma

Job description

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Our Mission

The Bay Club Company is much more than a hospitality company. We provide experiences which celebrate a healthy and vibrant lifestyle.

Our Culture

Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call them the "Actions We Live By."

Our Core Values

Actions We Live By. It's who we are when we step into our full power.

• Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace.
• Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!
• Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it's never about one person--we are a part of a powerful team.
• One Team. One Voice. Moving Forward. Together. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.
• Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.

General Summary

This position is responsible for welcoming guests and creating a positive first impression, booking appointments, and maintaining a clean and inviting reception area. Associates are responsible for providing exceptional customer service, creating an environment of hospitality and luxury, and consistently demonstrate a positive and professional attitude.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Primary Job Functions

Customer Service

• Greet members and guests upon arrival to the Spa.
• Check guests into the spa & direct them where to go for appointments.
• Book appointments and provide information about the Spa and services.
• Accurately schedule, check in, and check out members and guests for appointments, services, and products.
• Deliver exceptional service experience to members, guests, and Associates with a goal of retaining guests for repeat business.

Reception Desk Oversight

• Operate cash register
• Process payments
• Manage/handle cash and balance cash drawer each shift.
• Perform opening and/or closing duties, as required.
• Answer and transfer phone calls

Cleanliness

• Assist in maintaining the cleanliness and stock levels of spa lobby, retail displays, and Relaxation Room
• Assist with Laundry duties

Communication and Relationships

• Communicate timely and follow up, as appropriate.
• Provide membership sales team with guest/prospect lead contact information.
• Participate in required events, programs, meetings, and trainings.

Other Job Functions

• Flexibility in work schedule, including day and evening shifts, weekends, and holidays.
• Maintain cleanliness of Relaxation Room and stock levels of items
• Assist with laundry duties
• If applicable, assist with food and beverage requests.
• Report unprofessional behavior from guests or other staff to management.
• If applicable, provide guests with a tour of the Spa.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Hospitality

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