Spa Sales Guest Experience Advisor Job – Austin, TX

Spavia; Austin (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Growth opportunities

Incentives and bonuses

Beautiful upscale environment

Paid training

Employee discounts

Leadership growth potential

Career growth in a fast-growing brand

Job summary

Spavia On Burnet is seeking an energetic Spa Sales Guest Advisor / Coordinator to join our team. This role focuses on guest relationships and sales, aiming to grow memberships and retail sales while delivering exceptional guest experiences.

The position offers a competitive $18/hour base with sales incentives, growth opportunities, and paid training within a luxurious spa setting.

Qualifications

• High school diploma or equivalent.
• Previous sales, customer service, hospitality, retail, or front desk experience preferred.
• Strong communication and relationship-building skills.
• Ability to multitask in a fast-paced environment.
• Positive, professional, and team-oriented attitude.
• Reliable, punctual, and self-motivated.
• Goal-driven with a passion for delivering exceptional guest experiences.
• Ability to confidently recommend and sell memberships, services, and retail products.
• Proven ability to multitask and prioritise effectively in a fast-paced environment.
• Strong organizational and time management skills.
• Sales-minded with a sense of urgency and accountability for results.

Responsibilities

• Welcome guests and create a warm, professional first impression.
• Build strong relationships with guests and encourage repeat visits.
• Educate guests on treatments, memberships, promotions, and retail products.
• Consistently recommend upgrades and enhancements.
• Close membership sales and support membership retention.
• Increase average ticket value through thoughtful recommendations.
• Stay knowledgeable about all spa services, products, and promotions.
• Answer phones, schedule appointments, and respond to guest inquiries.
• Check guests in and out while ensuring accurate transactions.
• Maintain a beautiful and welcoming reception area, retail space, and spa environment.
• Assist with light cleaning duties throughout the day.
• Help with laundry, towel folding, and stocking as needed.
• Support the team by completing operational tasks between guest interactions.
• Work collaboratively to ensure smooth daily spa operations.

Skills

Sales

Customer service

Communication

Multitasking

Teamwork

Education

High school diploma or equivalent

Job description

Spa Sales Guest Advisor / Coordinator

$18/hour + Sales Incentives | Growth Opportunity to Lead Position

On Burnet

Spavia On Burnet is seeking an energetic, outgoing, and sales-driven Spa Sales Guest Advisor / Coordinator to join our team. This is much more than a front desk position—it’s a guest relationship and sales role focused on creating exceptional experiences while growing membership and retail sales.

Why You’ll Love Working at Spavia

Spavia is a luxury day spa where guests enjoy a full variety of award-winning treatments, including massage therapy, skincare, body treatments, waxing, spray tanning, eyelash extensions, and more. We are passionate about delivering an exceptional experience for every guest, every visit.

As Part Of Our Team, You’ll Enjoy

• Competitive hourly pay of $18/hour
• Membership sales incentives and bonus opportunities
• A beautiful, upscale work environment
• Paid training and ongoing development
• Employee discounts on spa services and products
• Growth opportunities with one of the fastest-growing spa brands in the country
• Potential to grow into a department leadership role for the right candidate

This Role is Ideal For Someone Who Loves Sales

This is a sales-focused position. The primary responsibility of this role is generating membership sales, increasing guest retention, recommending upgrades, growing retail sales, and delivering exceptional guest experiences. Candidates enjoy building relationships, achieving goals, and being rewarded for performance will thrive in this role. As the face of our spa, you’ll be responsible for creating genuine connections with guests and helping them discover services, memberships, and products that fit their needs.

The Ideal Candidate Is

• Comfortable initiating conversations and building rapport
• Motivated by goals and sales performance
• Confident recommending memberships, retail products, upgrades, and additional services
• Passionate about creating a five-star guest experience
• Driven to increase guest satisfaction while growing spa revenue

A Fast-Paced Role That Requires Exceptional Multitasking

This is not a position where you’ll simply stand at the front desk checking guests in and out. Our Spa Sales Guest Advisors constantly balance multiple priorities while maintaining a calm, polished, and welcoming guest experience.

Success in this role requires the ability to confidently juggle:

• Greeting and assisting arriving guests
• Checking guests in and out
• Answering multiple phone lines
• Scheduling and modifying appointments
• Selling memberships, upgrades, and retail productsCommunicating with service providers and team members
• Managing guest requests and resolving concerns
• Folding laundry, stocking supplies, and completing light cleaning duties
• Maintaining the appearance of the reception and retail areas

The ideal candidate thrives in a fast-paced environment, has impeccable time management skills, and can seamlessly switch between guest service, sales, and operational responsibilities without missing a beat. If you enjoy staying busy, thinking on your feet, and taking ownership of multiple responsibilities throughout your shift, you’ll be a great fit for this role.

What You’ll Do

Guest Experience & Sales

• Welcome guests and create a warm, professional first impression
• Build strong relationships with guests and encourage repeat visits
• Educate guests on treatments, memberships, promotions, and retail products
• Consistently recommend upgrades and enhancements
• Close membership sales and support membership retention
• Increase average ticket value through thoughtful recommendations
• Stay knowledgeable about all spa services, products, and promotions
• Answer phones, schedule appointments, and respond to guest inquiries
• Check guests in and out while ensuring accurate transactions

Spa Operations

• Maintain a beautiful and welcoming reception area, retail space, and spa environment
• Assist with light cleaning duties throughout the day
• Help with laundry, towel folding, and stocking as needed
• Support the team by completing operational tasks between guest interactions
• Work collaboratively to ensure smooth daily spa operations
• Collaborate in marketing projects, attend business development engagements, and participate in social media initiatives.

What You’ll Bring

• High school diploma or equivalent
• Previous sales, customer service, hospitality, retail, or front desk experience preferred
• Strong communication and relationship-building skills
• Ability to multitask in a fast-paced environment
• Positive, professional, and team-oriented attitude
• Reliable, punctual, and self-motivated
• Goal-driven with a passion for delivering exceptional guest experiences
• Ability to confidently recommend and sell memberships, services, and retail products
• Proven ability to multitask and prioritize effectively in a fast-paced environment
• Strong organizational and time management skills
• Ability to remain professional, composed, and guest-focused while managing competing priorities
• Sales-minded with a sense of urgency and accountability for results

Schedule Requirements

• Full-time position, 5 days per week. 10 PTO days per year.
• Must be flexible to work daytime and/or evening closing shifts
• Weekend and Holiday availability is required
• Typical shifts are 6–8 hours

Ready to Grow With Us?

If you’re a natural relationship builder, enjoy sales, and thrive in a guest-focused environment, we’d love to hear from you. This role offers an excellent opportunity for a sales-minded individual looking to grow into a larger role with a thriving luxury spa brand.