Spa Sales Associate

Hand & Stone Massage and Facial Spa; Wilmington (NC); On-site; USD 1,653,000 - 2,480,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Flexible schedule

Opportunity for advancement

Paid time off

Wellness resources

Job summary

Hand and Stone Massage and Facial Spa in Wilmington—Mayfaire seeks a Spa Associate for front desk sales. You will train in the spa industry, answer phones, schedule appointments, and educate members on service options, with a positive, professional approach.

The role offers a performance-based bonus, employee discounts, and opportunities for advancement within a supportive team.

Qualifications

• Excellent customer service and sales skills.
• Ability to meet membership sales goals.
• Positive attitude and willingness to learn.

Responsibilities

• Meet membership sales goals; commission-based earning.
• Build client and member relationships and educate on options.
• Answer phones, schedule appointments, file documents.
• Maintain spa cleanliness and professional front-desk appearance.
• Communicate promotions and service options clearly to clients.
• Support a flexible schedule with varied shifts.

Skills

Customer service

Sales

Communication

Team player

Education

High School diploma or equivalent

Job description

Benefits:

• Bonus based on performance
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Wellness resources

Hand and Stone Massage and Facial Spa, located in Wilmington - Mayfaire, is seeking a Spa Associate specializing in front desk sales. Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage and facial services. With over 650 individually owned and operated locations across the US and Canada, the Hand & Stone brand is a leader in the membership-based spa services industry.

If you are:

• Passionate about customer service
• Motivated by success.
• Interested in Beauty, Health, and Wellness

Then we want to meet you!

We can train you on everything you need to know about the spa industry! All you need is excellent customer service, sales skills, and a positive attitude!

What We Offer:

Competitive Compensation -hourly wage PLUS commissions. This position goes beyond answering the phone at the front desk! Build Your Own Paycheck with our membership sales model!

• Contests - We give a friendly competition! Put your sales and customer service skills to the test!
• Career Growth -You have the potential for rapid promotions, including management roles, based on performance
• Ongoing Training -We are ALWAYS learning and improving.
• Flexible Hours- Part Time and Full Time shifts available!
• Positive and Professional Work Environment There is no "I" in team! We work together to meet the goals of the spa and have fun, while being professional
• Employee Discounts-Who wouldn't want discounts on products, services, AND gift cards?

How You Contribute to Success:

• Meet membership sales goals - commission experience helpful but not necessary.

Build client and member relationships to educate on options tailored to their needs.

• Detailed knowledge of the menu of services - don't worry, we'll train you!
• Excellent customer service to members and guests
• Flexibility and understanding that our business model is open 7 days a week and fills a variety of shifts.
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Bring a positive can-do attitude! At the front desk, you are the first impression of the spa!
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned

Qualifications:

• High School Diploma or Equivalent
• 18 years old or older please
• Strong organization and attention to detail
• Team player with the ability to work independently with minimal supervision.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.