Spa Sales Associate

Hand & Stone Massage and Facial Spa; Pittsburgh (Allegheny County); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health insurance

401(k)

Competitive salary

Employee discounts

Flexible schedule

Training & development

Paid time off

Wellness resources

Opportunity for advancement

Job summary

Hand & Stone Massage and Facial Spa in Pittsburgh-East Liberty is seeking a Spa Membership Sales Associate to build client relationships and support the team. You will help members choose services, explain promotions, and contribute to a welcoming atmosphere.

Join a busy spa environment offering flexible hours, competitive compensation with commissions, ongoing training, and opportunities for advancement. This role emphasizes customer service, teamwork, and sales skills.

Qualifications

• Experience in retail or membership sales preferred.
• Excellent verbal and written communication.
• Flexible with evenings and weekends.
• Strong organizational skills and attention to detail.

Responsibilities

• Meet membership sales goals.
• Learn and know the menu of services.
• Provide excellent customer service to members and guests.
• Communicate promotions and service options clearly.
• Schedule appointments and handle phones and documents.
• Maintain spa cleanliness and assist with other duties.

Skills

Customer service

Communication

Teamwork

Sales experience

Zenoti

Tools

Zenoti

Job description

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources
• 401(k)
• Competitive salary
• Employee discounts
• Flexible schedule

Do people often refer to you as their "energetic" friend? Are you a passionate individual who is motivated by success? We can teach you everything you need to know about the spa industry - all we need is YOU to bring your excellent customer service skills!

Hand & Stone Massage and Facial Spa is looking for an experienced customer service orientated individual to join our Spa Associate team at our Pittsburgh-East Liberty location. This person will build and maintain client relationships by offering exceptional service and supporting the team to ensure a successful day.

We understand having a busy schedule and we are here to help! We offer various shifts to work with your lifestyle (not against it) with the necessity of a friendly and stable work environment. If you are looking to work full-time - GREAT! If you are looking to work part-time - GREAT! Let us know how we can accommodate you!

Responsibilities

• Meet membership sales goals
• Detailed knowledge of the menu of services – don’t worry, we’ll train you!
• Have excellent customer service to members and guests, while building relationships that last
• Capable of working flexible hours
• Effectively communicate sales, promotions, and service options with clients
• Bring a positive and energetic attitude
• Answer phones, schedule appointments, and file documents
• Uphold spa cleanliness standards and various other duties as assigned

What’s in it for you?

• Competitive Compensation - hourly wage PLUS commissions.
• Contests - do you want to put your sales skills to the test? See what we have in store!
• Career Advancement - You have the potential for rapid advancement, including management roles, based on performance.
• Ongoing Training - We are ALWAYS learning and improving.
• Flexible Hours - Whether you are working part-time or full-time, your busy lifestyle is on our mind!
• Positive and Professional Work Environment - We like to have fun and keep work interesting. We hope you do too!
• Employee Discounts - Who wouldn’t want discounts on products, services, AND gift cards?

Spa Membership Sales Associate Qualifications

• Capable of working flexible hours (evenings and weekends required)
• Special consideration given to candidates with prior retail or membership sales experience (Gym, Tanning, or Salon) or prior Spa experience such as Massage Envy, Elements or Massage Heights or general beauty and wellness industry knowledge
• Critical thinking skills, including conflict resolution
• Excellent verbal and written communication
• Must be exceptionally organized and have great attention to detail
• Must be a strong team player with the ability to work independently with minimal supervision
• Experience with Zenoti software a plus

Job Type: Full-time / Part-time

Additional Compensation

• Commission
• Bonuses
• Store Discounts
• PTO
• Health Benefits

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.