Spa Sales Associate

Hand & Stone Massage and Facial Spa; Novi (MI); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Job summary

Hand & Stone Massage and Facial Spa in Novi, Michigan is seeking Spa Associates dedicated to providing outstanding customer experiences. As part of our team, you will assist in achieving sales goals while delivering a 5-star service to every client.

The ideal candidate will possess excellent communication skills, a strong understanding of our service menu, and a commitment to maintaining a welcoming spa environment. Enjoy flexible scheduling, growth opportunities, and a family-focused workplace.

Qualifications

• Customer service experience is essential to meet membership sales goals.
• Ability to effectively communicate with clients regarding services and promotions.
• Detail-oriented with strong knowledge of spa services.

Responsibilities

• Meet membership sales goals.
• Provide excellent customer service to members and guests.
• Answer phones, schedule appointments, and maintain spa cleanliness.

Skills

Customer service excellence

Sales communication

Knowledge of wellness services

Job description

Welcome, Empower, Connect! At Hand & Stone Massage and Facial Spas, our vision is simple: to make each visit the best hour of our client's month. Our Spa Associates play a crucial role in achieving this goal. As the hosts of the spa, they are dedicated to creating 5-star experiences for every client.

Benefits

• Bonus based on performance
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development

What sets Hand & Stone Apart

• Opportunity – This role is more than just answering the phone. Boost your paycheck with our stress-free membership model. Join the industry leader in wellness, backed by 20 years of proven success. Enjoy a supportive environment where your growth and well-being are our top priorities.
• Convenience – We recognize the demands of a busy schedule and are committed to providing support. We offer a variety of shifts designed to accommodate your lifestyle, ensuring a friendly and stable work environment.
• Training and Growth – Your journey with us goes beyond onboarding. Enhance your spa industry career with Hand & Stone through live sales training webinars and opportunities for lead spa associate and management roles.
• Family Focused – Strike the right work/life balance by making a difference in people’s lives and enhancing your own experience. Enjoy a 10% weekly KinderCare discount for childcare, along with personal care and discounts through the LifeMart program.

Our Spa Associates

• Meet membership sales goals.
• Have a detailed knowledge of the menu of services.
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients.
• Uphold spa cleanliness standards.
• Answer phones, schedule appointments, and file documents.
• Perform various other duties as assigned.