Spa Sales and Guest Service Associate

Hand & Stone - Revive Houston; Katy (TX); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

10% KinderCare discount

LifeMart program benefits

Flexible shifts

Job summary

Hand & Stone - Revive Houston is seeking friendly Spa Associates to deliver 5-star experiences for every client. You will greet guests, answer phones, schedule appointments, and guide members through our membership options and promotions.

Join a leading wellness brand with flexible shifts, live sales training webinars, and opportunities for growth within the spa. This role rewards dedication with ongoing support and a culture focused on guest care and community.

Qualifications

• Experience in guest services or spa membership sales.
• Excellent communication and problem-solving skills.
• Ability to meet sales goals and promote services.

Responsibilities

• Greet members and guests and provide 5-star service.
• Inform customers about memberships, promotions, and service options.
• Schedule appointments and answer phones.
• Maintain spa cleanliness and professionalism.

Skills

Customer service

Sales skills

Phone etiquette

Schedule management

Job description

Welcome, Empower, Connect!

At Hand & Stone Massage and Facial Spas, our vision is simple: to make each visit the best hour of our client's month. Our Spa Associates play a crucial role in achieving this goal. As the hosts of the spa, they are dedicated to creating 5-star experiences for every client.

By connecting with clients, co-workers, and the community, our Spa Associates ensure that each service is memorable and exceptional. Their commitment to excellence helps us fulfill our mission of making every visit the highlight of our clients' month.

What sets Hand & Stone Apart:

• Opportunity- This role is more than just answering the phone. Boost your paycheck with our stress-free membership model. Join the industry leader in wellness, backed by 20 years of proven success. Enjoy a supportive environment where your growth and well-being are our top priorities.
• Convenience – We recognize the demands of a busy schedule and are committed to providing support. We offer a variety of shifts designed to accommodate your lifestyle, ensuring a friendly and stable work environment.
• Training and Growth- Your journey with us goes beyond onboarding. Enhance your spa industry career with Hand & Stone through live sales training webinars and opportunities for lead spa associate and management roles.
• Family Focused- Strike the right work/life balance by making a difference in people's lives and enhancing your own experience. Enjoy a 10% weekly KinderCare discount for childcare, along with personal care and discounts through the LifeMart program. **LifeMart program benefits available in spas who partner with ADP)

Our Spa Associates:

• Meet membership sales goals.
• Have a detailed knowledge of the menu of services
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned