Spa Sales and Guest Service Associate

Hand & Stone Massage and Facial Spa; Corona (CA); On-site; USD 22,041 - 33,062; Full time

Benefits offered by this job

401(k)

Competitive salary

Employee discounts

Flexible schedule

Free uniforms

Opportunity for advancement

Training & development

Job summary

Hand & Stone Massage and Facial Spa is seeking a Spa Associate to welcome guests, explain our membership options, and guide clients through the service menu. You will help schedule appointments, answer phones, and maintain an inviting, professional spa environment that supports a stress‑free experience.

The role emphasizes excellent customer service, knowledge of our services, and the ability to communicate promotions effectively.

Responsibilities

• Meet membership sales goals.
• Have a detailed knowledge of the menu of services.
• Provide excellent customer service to members and guests, building lasting connections.
• Effectively communicate sales, promotions, and service options with clients.
• Uphold spa cleanliness standards.
• Answer phones, schedule appointments, and file documents.
• Perform various other duties as assigned.

Job description

Welcome, Empower, Connect!
At Hand & Stone Massage and Facial Spas, our vision is simple: to make each visit the best hour of our client's month. Our Spa Associates play a crucial role in achieving this goal. As the hosts of the spa, they are dedicated to creating 5-star experiences for every client.

Benefits

• 401(k)
• Competitive salary
• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development

What sets Hand & Stone Apart

• Opportunity: This role is more than just answering the phone. Boost your paycheck with our stress‑free membership model. Join the industry leader in wellness, backed by 20 years of proven success. Enjoy a supportive environment where your growth and well‑being are our top priorities.
• Convenience – We recognize the demands of a busy schedule and are committed to providing support. We offer a variety of shifts designed to accommodate your lifestyle, ensuring a friendly and stable work environment.
• Training and Growth – Your journey with us goes beyond onboarding. Enhance your spa industry career with Hand & Stone through live sales training webinars and opportunities for lead spa associate and management roles.
• Family Focused – Strike the right work/life balance by making a difference in people’s lives and enhancing your own experience. Enjoy a 10% weekly KinderCare discount for childcare, alongside personal care and discounts through the LifeMart program. LifeMart program benefits available in spas partnering with ADP.

Responsibilities

• Meet membership sales goals.
• Have a detailed knowledge of the menu of services.
• Provide excellent customer service to members and guests, building lasting connections.
• Effectively communicate sales, promotions, and service options with clients.
• Uphold spa cleanliness standards.
• Answer phones, schedule appointments, and file documents.
• Perform various other duties as assigned.