Spa Sales and Guest Service Associate

Hand & Stone - Ann Arbor - North; Ann Arbor (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

10% KinderCare discount

Discounts through LifeMart

Opportunities for training and growth

Job summary

A wellness industry leader is seeking Spa Associates to enhance client experiences at their Ann Arbor location. The role includes meeting sales goals, providing excellent customer service, and maintaining spa cleanliness. Ideal candidates will excel in communication and sales skills. Join a supportive environment that prioritizes growth and well-being.

Qualifications

• Must be able to meet membership sales goals.
• Detailed knowledge of spa services is essential.
• Excellent customer service skills are required.
• Willingness to participate in ongoing sales training.

Responsibilities

• Provide excellent customer service to members and guests.
• Communicate sales, promotions, and service options.
• Answer phones and schedule appointments.
• Effectively communicate sales, promotions, and service options with clients.
• Uphold spa cleanliness standards.
• Answer phones, schedule appointments, and file documents.
• Perform various other duties as assigned.

Skills

Customer service

Sales skills

Communication

Phone skills

Job description

Overview

Welcome, Empower, Connect! At Hand & Stone Massage and Facial Spas, our vision is simple: to make each visit the best hour of our client's month. Our Spa Associates play a crucial role in achieving this goal. As the hosts of the spa, they are dedicated to creating 5-star experiences for every client. By connecting with clients, co-workers, and the community, our Spa Associates ensure that each service is memorable and exceptional. Their commitment to excellence helps us fulfill our mission of making every visit the highlight of our clients' month.

What sets Hand & Stone Apart

• Opportunity- This role is more than just answering the phone. Boost your paycheck with our stress-free membership model. Join the industry leader in wellness, backed by 20 years of proven success. Enjoy a supportive environment where your growth and well-being are our top priorities.
• Convenience – We recognize the demands of a busy schedule and are committed to providing support. We offer a variety of shifts designed to accommodate your lifestyle, ensuring a friendly and stable work environment.
• Training and Growth- Your journey with us goes beyond onboarding. Enhance your spa industry career with Hand & Stone through live sales training webinars and opportunities for lead spa associate and management roles.
• Family Focused- Strike the right work/life balance by making a difference in people’s lives and enhancing your own experience. Enjoy a 10% weekly KinderCare discount for childcare, along with personal care and discounts through the LifeMart program. LifeMart program benefits available in spas who partner with ADP)

Our Spa Associates

• Meet membership sales goals.
• Have a detailed knowledge of the menu of services
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned