Spa Sales and Guest Service Associate

Hand and Stone Massage and Facial Spa, Inc.; Weddington (NC); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Health, Dental & Vision insurance for-

Job summary

Hand & Stone Massage and Facial Spa in Wesley Chapel/Weddington, NC is opening soon and hiring founding Spa Associates. This is a SALES role with strong guest-service focus, aiming to build a membership base and drive business growth from day one.

We offer hourly pay of $16–$21 plus commissions, flexible scheduling, and opportunities for advancement. Join a performance-driven team dedicated to quality guest experiences and results.

Qualifications

• Sales-driven, competitive and goal-oriented.
• Outgoing, confident and comfortable asking for the sale.
• Motivated by commissions and exceeding performance goals.
• Friendly, dependable, professional and team-oriented.
• Strong communication, organization and multitasking skills.
• Coachable, enthusiastic and eager to learn.

Responsibilities

• Sell memberships and exceed sales goals for memberships, retail products and other KPIs.
• Greet guests with enthusiasm and deliver exceptional customer service.
• Answer phones, schedule appointments, manage check-ins/check-outs.
• Process payments, memberships, gift cards and retail transactions.
• Build lasting client relationships to encourage repeat visits and referrals.
• Participate in hands-on sales training and ongoing professional development.

Skills

Sales-driven

Outgoing

Strong communication

Team-oriented

Coachable

Goal-oriented

Job description

Benefits:

• KinderCare Childcare Discounts
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Founding Spa Associate — Sales & Guest Experience | OPENING SOON!

Hand & Stone Massage and Facial Spa | Wesley Chapel/Weddington, NC

NEW SPA OPENING SOON — NOW HIRING OUR FOUNDING TEAM!

Full-Time & Part-Time | $16–$21 Per Hour + Sales Commissions | Performance-Based Earning Potential

Flexible Scheduling | Paid Time Off for Eligible Employees | Career Growth Opportunities

We're opening a brand-new Hand & Stone Massage and Facial Spa in Wesley Chapel/Weddington, and we're looking for outgoing, energetic, sales-driven Spa Associates to join our founding team! This isn't your typical front-desk job. It's a SALES role with exceptional customer service at its core! If you love connecting with people, thrive on achieving goals, and get excited about earning commissions, this could be the perfect opportunity for you.

As a founding Spa Associate, you'll help build our membership base, create amazing guest experiences, and play a key role in growing our business from day one.

What You'll Do:

Membership Sales & Business Growth

• Sell memberships! Confidently present our membership program and turn first-time guests into loyal members.
• Meet and exceed sales goals for memberships, retail products, and other key performance metrics.
• Recommend services, upgrades, gift cards, and skincare products based on client needs.
• Handle objections, confidently ask for the sale, and close transactions.
• Build lasting client relationships that encourage repeat visits and referrals.

Exceptional Guest Experience & Front Desk Operations

• Welcome guests with enthusiasm and deliver exceptional customer service.
• Answer phones, schedule appointments, and manage check-ins and check-outs.
• Process payments, memberships, gift cards, and retail transactions.
• Maintain a clean, organized, and welcoming spa environment.
• Work closely with therapists, estheticians, and fellow Spa Associates to create seamless guest experiences.

Professional Growth & Development

• Participate in hands-on sales training, coaching, and ongoing professional development.
• Strengthen your skills in sales, communication, customer service, and leadership.
• Explore opportunities to advance into Lead Spa Associate, supervisory, and management roles.
• Grow with a supportive, performance-driven team that celebrates results.

Who We're Looking For:

• Sales-driven, competitive, and goal-oriented.
• Outgoing, confident, and comfortable asking for the sale.
• Motivated by commissions and exceeding performance goals.
• Friendly, dependable, professional, and team-oriented.
• Strong communication, organization, and multitasking skills.
• Coachable, enthusiastic, and eager to learn.
• Comfortable using technology and learning new systems.
• Available to work evenings and weekends.

Sales, retail, hospitality, or customer service experience preferred. Spa or wellness experience is a plus, but not required. If you love sales, enjoy a challenge, and want to be rewarded for your results, we want to meet you!

Compensation & Benefits:

Competitive Compensation & Sales Incentives

• $16–$21 Per Hour + Sales Commissions!
• Performance-Based Earning Potential — Earn additional income through qualifying membership and other sales opportunities.
• Sales Training & Coaching — Get the tools, support, and training to build your skills and maximize earning potential.

Benefits & Professional Support

• Health, Dental & Vision insurance for eligible employees.
• Paid Time Off (PTO) for eligible full-time and part-time employees.
• Flexible Scheduling — Full-time and part-time opportunities, including evenings and weekends.
• Complimentary Monthly Massage or Facial!
• 30% Employee Discount on retail products.
• 10% Weekly Childcare Discount through KinderCare.
• Ongoing Sales Training & Career Development.
• Career Advancement Opportunities into Lead Spa Associate and management roles.
• Dedicated Marketing & Membership Growth Support to help drive leads, sales, and success.
• A Fun, Positive, Performance-Driven Team Culture where hard work, accountability, and results are recognized.

Hourly compensation is based on qualifications and experience. Commissions are subject to eligibility, sales performance, and applicable commission plans. Actual earnings are not guaranteed. Benefits are subject to eligibility and company policies.

Build Something Great From Day One!

This is your opportunity to do more than work a front desk. You'll help launch a brand-new spa, grow our membership community, and make a real impact on our success.

Our goal is simple:

Deliver exceptional guest experiences while building a motivated, high-performing team that loves what they do.

Hand & Stone Massage and Facial Spa locations are independently owned and operated by franchisees. Each franchisee is solely responsible for employment decisions, including hiring, compensation, benefits, scheduling, and supervision. Hand & Stone Franchise Corp. is not the employer of franchisee employees.