Spa Sales and Guest Service Associate

Hand & Stone Massage and Facial Spa; Wesley Chapel (NC); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

KinderCare childcare discounts

Bonus based on performance

Company parties

Competitive salary

Health insurance

Dental insurance

Vision insurance

Paid time off

Flexible scheduling

Free uniforms

Free food & snacks

Employee discounts

Training & development

Wellness resources

Complimentary monthly massage or facia

30% employee discount on retail

10% weekly childcare discount

Career advancement opportunities

Dedicated marketing & membershipGrowth

Performance-driven team culture

Job summary

Hand & Stone Massage and Facial Spa in Wesley Chapel/Weddington, NC, is launching a brand-new spa and seeking founding Spa Associates. This sales-driven role focuses on memberships, retail, and exceptional guest service while offering flexible hours and commissions.

You will work with therapists and front-desk staff to build a premier guest experience and grow with the team. We offer early career development, ongoing sales coaching, and opportunities into lead or management roles.

Qualifications

• Sales-driven and goal-oriented behavior.
• Strong communication and customer service skills.
• Willingness to work evenings and weekends.
• Experience in sales, retail, hospitality or customer service preferred.

Responsibilities

• Sell memberships and retail products; drive memberships and services growth.
• Build lasting client relationships to encourage repeat visits and referrals.
• Greet guests and manage front desk tasks; schedule appointments and check-ins.
• Handle payments, memberships, and gift cards; ensure a seamless guest experience.
• Participate in hands-on sales training and ongoing professional development.

Skills

Sales-driven

Customer service

Communication

Leadership

Multitasking

Job description

Compensation & Benefits
We believe great performance deserves great opportunities!

Responsive recruiter

Benefits

• KinderCare Childcare Discounts
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Founding Spa Associate — Sales & Guest Experience | OPENING SOON!

Hand & Stone Massage and Facial Spa | Wesley Chapel/Weddington, NC

NEW SPA OPENING SOON — NOW HIRING OUR FOUNDING TEAM!

Full-Time & Part-Time | $16–$21 Per Hour + Sales Commissions | Performance-Based Earning Potential

Flexible Scheduling | Paid Time Off for Eligible Employees | Career Growth Opportunities

We're opening a brand-new Hand & Stone Massage and Facial Spa in Wesley Chapel/Weddington, and we're looking for outgoing, energetic, sales-driven Spa Associates to join our founding team! This isn't your typical front-desk job. It's a SALES role with exceptional customer service at its core! If you love connecting with people, thrive on achieving goals, and get excited about earning commissions, this could be the perfect opportunity for you.

What You'll Do

Membership Sales & Business Growth

• Sell memberships! Confidently present our membership program and turn first-time guests into loyal members.
• Meet and exceed sales goals for memberships, retail products, and other key performance metrics.
• Recommend services, upgrades, gift cards, and skincare products based on client needs.
• Handle objections, confidently ask for the sale, and close transactions.
• Build lasting client relationships that encourage repeat visits and referrals.

Exceptional Guest Experience & Front Desk Operations

• Welcome guests with enthusiasm and deliver exceptional customer service.
• Answer phones, schedule appointments, and manage check-ins and check-outs.
• Process payments, memberships, gift cards, and retail transactions.
• Maintain a clean, organized, and welcoming spa environment.
• Work closely with therapists, estheticians, and fellow Spa Associates to create seamless guest experiences.

Professional Growth & Development

• Participate in hands‑on sales training, coaching, and ongoing professional development.
• Strengthen your skills in sales, communication, customer service, and leadership.
• Explore opportunities to advance into Lead Spa Associate, supervisory, and management roles.
• Grow with a supportive, performance‑driven team that celebrates results.

Who We're Looking For

Our ideal candidate is someone who wants to build a career in sales and wellness, not simply work behind a front desk.

• Sales-driven, competitive, and goal-oriented.
• Outgoing, confident, and comfortable asking for the sale.
• Motivated by commissions and exceeding performance goals.
• Friendly, dependable, professional, and team-oriented.
• Strong communication, organization, and multitasking skills.
• Coachable, enthusiastic, and eager to learn.
• Comfortable using technology and learning new systems.
• Available to work evenings and weekends.

Sales, retail, hospitality, or customer service experience preferred. Spa or wellness experience is a plus, but not required. If you love sales, enjoy a challenge, and want to be rewarded for your results, we want to meet you!

Compensation & Benefits

We believe great performance deserves great opportunities!

Competitive Compensation & Sales Incentives

• $16–$21 Per Hour + Sales Commissions!
• Performance-Based Earning Potential — Earn additional income through qualifying membership and other sales opportunities.
• Sales Training & Coaching — Get the tools, support, and training to build your skills and maximize earning potential.

Benefits & Professional Support

• Health, Dental & Vision insurance for eligible employees.
• Paid Time Off (PTO) for eligible full-time and part-time employees.
• Flexible Scheduling — Full-time and part-time opportunities, including evenings and weekends.
• Complimentary Monthly Massage or Facial!
• 30% Employee Discount on retail products.
• 10% Weekly Childcare Discount through KinderCare.
• Ongoing Sales Training & Career Development.
• Career Advancement Opportunities into Lead Spa Associate and management roles.
• Dedicated Marketing & Membership Growth Support to help drive leads, sales, and success.
• A Fun, Positive, Performance-Driven Team Culture where hard work, accountability, and results are recognized.

Hourly compensation is based on qualifications and experience. Commissions are subject to eligibility, sales performance, and applicable commission plans. Actual earnings are not guaranteed. Benefits are subject to eligibility and company policies.

Build Something Great From Day One! This is your opportunity to do more than work a front desk. You'll help launch a brand-new spa, grow our membership community, and make a real impact on our success.

Our goal is simple: Deliver exceptional guest experiences while building a motivated, high-performing team that loves what they do.

Apply today to join the founding team at Hand & Stone Massage and Facial Spa — Wesley Chapel/Weddington!

Hand & Stone Massage and Facial Spa locations are independently owned and operated by franchisees. Each franchisee is solely responsible for employment decisions, including hiring, compensation, benefits, scheduling, and supervision. Hand & Stone Franchise Corp. is not the employer of franchisee employees.

Compensation: $16.00 - $21.00 per hour

At Hand and Stone, Opportunity Knocks.

Over 500 locations open across the U.S.

We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.

Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.