Spa Sales and Guest Service Associate

Hand & Stone - 30044 Detroit Rd - Westlake, OH; Westlake (OH); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

KinderCare discount (10% weekly)

LifeMart program benefits

Membership discount/upsell incentives

Job summary

Hand & Stone Massage and Facial Spas in Westlake, OH is seeking a Spa Associate to greet guests, handle front-desk duties, and promote spa services and memberships. You will manage phone inquiries, schedule appointments, and support a high-quality guest experience.

Join a team focused on 5-star client experiences, with flexible shifts to fit your lifestyle and paths for growth within the Hand & Stone network.

Qualifications

• Excellent customer service and interpersonal skills.
• Ability to upsell memberships and services while maintaining guest trust.
• Strong communication and phone etiquette for front-desk interactions.

Responsibilities

• Meet membership sales goals.
• Have a detailed knowledge of the menu of services.
• Provide excellent customer service to members and guests, building lasting connections.
• Effectively communicate sales, promotions, and service options with clients.
• Uphold spa cleanliness standards.
• Answer phones, schedule appointments, and file documents.
• Perform various other duties as assigned.

Skills

Customer service

Sales

Communication

Education

High school diploma

Job description

Welcome, Empower, Connect!

At Hand & Stone Massage and Facial Spas, our vision is simple: to make each visit the best hour of our client's month. Our Spa Associates play a crucial role in achieving this goal. As the hosts of the spa, they are dedicated to creating 5-star experiences for every client.

By connecting with clients, co-workers, and the community, our Spa Associates ensure that each service is memorable and exceptional. Their commitment to excellence helps us fulfill our mission of making every visit the highlight of our clients' month.

What sets Hand & Stone Apart

• Opportunity- This role is more than just answering the phone. Boost your paycheck with our stress-free membership model. Join the industry leader in wellness, backed by 20 years of proven success. Enjoy a supportive environment where your growth and well-being are our top priorities.
• Convenience – We recognize the demands of a busy schedule and are committed to providing support. We offer a variety of shifts designed to accommodate your lifestyle, ensuring a friendly and stable work environment.
• Training and Growth- Your journey with us goes beyond onboarding. Enhance your spa industry career with Hand & Stone through live sales training webinars and opportunities for lead spa associate and management roles.
• Family Focused- Strike the right work/life balance by making a difference in people’s lives and enhancing your own experience. Enjoy a 10% weekly KinderCare discount for childcare, LifeMart program benefits available in spas who partner with ADP)

Our Spa Associates

• Meet membership sales goals.
• Have a detailed knowledge of the menu of services
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned