Spa Receptionist — Part-Time, Guest-Focused at Beach Resort

Highgate; Saint Pete Beach, Saint Petersburg (FL, FL); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) Retirement Plan with employer-m

Job summary

TradeWinds Resort in Tampa Bay’s St. Pete Beach area is seeking a professional, dependable Part-Time Spa Receptionist to join our team. The role focuses on welcoming guests, scheduling spa appointments, handling payments, and providing exceptional guest experiences from arrival through departure.

The ideal candidate is organized, guest-focused, and comfortable using scheduling software and POS systems, with a strong emphasis on service and teamwork within a landmark resort environment.

Qualifications

• Previous reception, hospitality, spa, salon, retail, or customer-service experience is preferred.
• Strong verbal, written, telephone, and interpersonal communication skills.
• Professional appearance and a positive, welcoming demeanor.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced guest-service environment.
• Comfortable using scheduling software, point-of-sale systems, email, and basic office technology.
• Ability to handle payments and confidential guest information accurately.
• Strong problem-solving skills and the ability to remain calm and professional.
• Sales experience and knowledge of spa services or retail products are preferred.
• Availability to work a flexible part-time schedule, including weekends, evenings, and holidays as needed.

Responsibilities

• Welcome and assist guests in a warm, professional, and attentive manner.
• Answer telephone calls, emails, and guest inquiries promptly and accurately.
• Schedule, modify, and confirm spa appointments using the spa booking system.
• Educate guests about spa services, packages, enhancements, promotions, and policies.
• Recommend appropriate services and assist guests in selecting treatments based on their needs.
• Complete guest check-in and check-out procedures efficiently.
• Process payments, gift cards, gratuities, discounts, and other transactions accurately.
• Maintain accurate guest profiles, appointment notes, and contact information.
• Communicate appointment changes, special requests, and guest concerns to service providers and spa leadership.
• Support retail sales by assisting guests with product selection and maintaining product knowledge.
• Maintain an organized, clean, and welcoming reception and retail area.
• Monitor appointment availability and assist with maximizing the daily schedule.
• Confirm that required consultation forms, waivers, and guest information are completed.
• Address guest concerns professionally and escalated issues to spa leadership when appropriate.
• Assist with inventory counts, retail displays, administrative tasks, and promotional activities.
• Follow all company policies, confidentiality requirements, cash-handling procedures, and guest-service standards.
• Participate in team meetings, training sessions, and spa events as needed.

Skills

Reception experience

Hospitality experience

Spa/retail experience

Customer-service

Verbal communication

Organizational skills

Job description

TradeWinds Resort in Tampa Bay’s St. Pete Beach area is seeking a professional, dependable Part-Time Spa Receptionist to join our team. The role focuses on welcoming guests, scheduling spa appointments, handling payments, and providing exceptional guest experiences from arrival through departure.

The ideal candidate is organized, guest-focused, and comfortable using scheduling software and POS systems, with a strong emphasis on service and teamwork within a landmark resort environment.