Spa Receptionist (Part-Time)

HSH Group / The Peninsula Hong Kong; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

The Peninsula New York Spa is seeking a Spa Receptionist to join their team, focusing on delivering exceptional guest experiences in a luxurious environment. The role includes managing guest check-ins, upselling spa services, and maintaining high standards of presentation and service.

Qualifications

• Minimum 2 years of experience in luxury hotel or spa front of house.
• Computer literate with knowledge of booking systems.
• Passion for client care and holistic lifestyles.

Responsibilities

• Provide world-class and personalized service to all spa guests.
• Responsible for upselling and scheduling appointments.
• Ensure immaculate presentation of the spa reception area.

Skills

Client care

Telephone skills

Organization

Tools

Computer booking system

Job description

The Peninsula New York Spa is seeking an enthusiastic, organized, and passionate Spa Receptionist who will be part of a team that assists in driving the revenue and personalized luxury service of the Spa.

Key Accountabilities:

• Providing world class andpersonalizedservice to all guests by providing a warm and friendly welcome to all clientsvisitingthe spa.
• Responsible for up selling and scheduling appointments to ensurethespa isfully booked thusmaximizing treatment room and therapist productivity.
• Check in and checkout of all spa guests. Taking payments of all guest's treatments and retail items.
• Placing spa and hotel guests’ food and beverage orders.
• Conducting guest’s escorts to locker facilities, Asian tea lounge, relaxation rooms, sun terrace, fitness center and swimming pool to all guests.
• Maintaining and adhering to the customer journey.
• Conducting regular walk through of the spa facility toidentifyand report any maintenance faults.
• Complete all opening and closing duties professionally andaccurately.
• Ensure correct reconciliation of funds at the end of each shift reporting any discrepancies to Manager on duty as soon as possible.
• Immaculatepresentationof the spa reception desk by ensuring that all work areas and office space arekeptclean and clutter free.

General Requirements:

• Minimum of 2 years of experience in luxury hotel or spa front of house position.
• Computer literate with knowledge of computer booking system.
• Telephone skills – ideally in conjunction with bookings.
• Worked within a team on a rotating/shift basis.
• Passion for client care.
• Personal interest in treatments and holistic lifestyle.

We are delighted to receive your resume for further consideration. To be considered for the position, you must have work authorization in the United States. The salary for this position is $30.20 per hour.