Spa Receptionist, Kohler Waters Spa

Kohler Co.; Chicago (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

Join the Kohler Waters Spa team as a Spa Receptionist in Chicago, where you will provide exceptional service in a tranquil environment. Your role will involve managing spa bookings, processing transactions, and ensuring a five-star experience for guests. We seek candidates with strong communication skills and a detail-oriented approach, ready to thrive in a fast-paced setting.

Benefits

Competitive salary

Health, vision, dental benefits

401(k) with company matching

Qualifications

• Strong communication skills and ability to work in a fast-paced environment.
• Prior customer service experience within a spa environment preferred.
• Applicants must be 18 years old or older to apply.

Responsibilities

• Provide service and maintain cleanliness standards at a Forbes 5-Star level.
• Process transactions and accurately book/edit spa treatments.
• Receive guest feedback/complaints and resolve issues with supervision.

Skills

Communication

Detail Orientation

Customer Service

Job description

Spa Receptionist, Kohler Waters Spa

Work Mode:Onsite

Location:Chicago, IL

Opportunity

Our Kohler Waters Spa team at Lincoln Park offers more than 50 innovative spa services using the healing properties of Earth’s mineral-rich waters and provides an oasis of tranquility in the heart of a bustling Windy City neighborhood. Join our world-class team of spa professionals and help our guests renew and recharge while they experience five-star living at its finest.

Specific responsibilities of a Spa Receptionist include:

• Provide service and maintain cleanliness standards at a Forbes 5-Star level
  
• Use Proficient Property Management System (and related systems) use to correctly process transactions, complete orders and accurately book/edit spa treatments
  
• Be knowledgeableof spa treatments, spa policies, spa amenities and overall options and ability to communicate with our guests
  
• Process all retail transactions, paying special attention to details
  
• Receive guest feedback/complaints and, with supervision, resolve any guest/staff issues as they arise
  
• Enforce spa policies (service requirements, age restrictions, guest behavior, etc.) with supervision/support to maintain a relaxing spa atmosphere
  
• Attend spa events and monthly staff meetings as communicated by supervisor to ensure satisfactory guest experiences
  
• Compliance with Kohler Company attendance policy, safety standards and spa SOPs to create a safe and engaging work environment for all
  

This position will consist of weekdays & weekends with shiftsbetween 8:00amand 9:00pm.

Skills/Requirements

• Applicants must be 18 years old or older to apply
  
• Prior customer service experience within a spa environment preferred, but not required
  
• Strong communication skills and ability to work in a fast paced environment
  
• Strong detail-orientation
  
• Ability to perform tasks requiring use of multiple computer/guest management systems

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

The competitive commission range for this position + tips/gratuity may be influenced by a variety of factors.

Why Work at Kohler Co.?

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen. So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at www.kohlercompany.com .

It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact [e-mail] . Kohler Co. is an equal opportunity/affirmative action employer.

We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement .