Spa Receptionist (Full/Part Time)

Spire Hospitality LLC; West Branch (VT); On-site; USD 25,000 - 26,000; Full time

Job summary

SPIRE Hospitality is seeking a Spa Reservations Associate at our West Branch resort to deliver exemplary guest service. You will handle spa bookings, assist in check-in/out and provide information on facilities while maintaining a calm, friendly demeanor.

Responsibilities include coordinating with spa departments, supporting the club memberships, assisting in retail and juice bar operations, and liaising with other resort teams to ensure a seamless guest experience. Fluency in English required.

Qualifications

• Previous customer service experience required.
• Excellent communication and organizational skills.
• Must read, write and speak English.
• Ability to stand for long periods.
• Flexible schedule: full-time or part-time shifts.

Responsibilities

• Spa Reservations.
• Guest check in and POS.
• Assist in the coordination of all spa departments to ensure a seamless guest spa experience.
• Be knowledgeable in all aspects of Club Topnotch Memberships.
• Assist in Retail Sales.
• Assist in maintaining the juice bar, lounge and pool areas.
• Liaise with all resort departments to ensure a heightened guest experience and that the physical standards of the spa facility are maintained.

Skills

Customer service

Communication skills

Organizational skills

Problem solving

English fluency

Job description

Seamlessly blending alpine style with the luxury amenities of a world-class resort, we offer rustic elegance in a pristine natural setting. All of it infused with a delightful “cosmopolitan-ality” that has become a signature of our resort. Breakfast, Lunch and Dinner in The Roost feature organic grown ingredients wherever possible. Get lost in the moment at our full-service Spa, or take a moment for Tennis or Pickleball at our Tennis Academy, ranked one of the top ten Tennis Resorts in the U.S.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.
We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.

Responsible for exemplary guest service in Spa reservations, providing Spa and resort information, tours of the spa, pool and fitness facility and spa guest check in and out procedures.

Spa Reservations.

Guest check in and POS

Assist in the coordination of all spa departments to ensure a seamless guest spa experience.

Be knowledgeable in all aspects of Club Topnotch Memberships and what they entail.

Assist in Retail Sales

Assist in maintaining the juice bar, lounge and pool areas

Liaise with all resort departments to ensure a heightened guest experience and that the physical standards of the spa facility are, maintained

Physical Demands:

• Ability to stand for long periods of time
• Ability to exercise judgement in evaluating situations and making sound decisions

Other Skills and Experience:

• Previous customer service experience a must.
• Excellent communication and organizational skills
• Proven track record resolving guest problems and expediting solutions
• Must read, write and speak the English language.
• Ability to maintain a professional, calm, unhurried demeanor.
• Flexible work schedule - Full time/Part time available schedule

Hourly rate: $18.00 - $19.00

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.