Spa Receptionist (Full/Part Time)

Spire Hospitality LLC; Northern (KY); Hybrid; USD 25,000 - 26,000; Full time

Benefits offered by this job

Early pay access

Medical insurance

Dental insurance

Vision insurance

Pet discount program

Identity theft protection

Pre-paid legal support

Flexible spending accounts

Matched 401K

Life insurance

Short/long-term disability

Paid time off

Wellness programs

Hotel discounts

Job summary

Spire Hospitality LLC is seeking a Spa Reservations professional to deliver exemplary guest service across spa, pool and fitness areas. You will handle reservations, check-ins, POS operations, and coordinate with all spa departments for a seamless guest experience.

Knowledge of Club Topnotch Memberships and retail assistance at the juice bar, lounge and pool is required, along with strong English communication and a professional, calm demeanor.

Qualifications

• Previous customer service experience a must.
• Excellent communication and organizational skills.
• Proven track record resolving guest problems and expediting solutions.
• Must read, write and speak English.
• Ability to maintain a professional, calm demeanor.
• Flexible full-time/part-time schedule.

Responsibilities

• Responsible for exemplary guest service in Spa reservations, providing Spa and resort information, tours of the spa, pool and fitness facility and spa guest check in and out procedures.
• Spa Reservations.
• Guest check in and POS.
• Assist in the coordination of all spa departments to ensure a seamless guest spa experience.
• Be knowledgeable in all aspects of Club Topnotch Memberships and what they entail.
• Assist in Retail Sales.
• Assist in maintaining the juice bar, lounge and pool areas.
• Liaise with all resort departments to ensure a heightened guest experience and that the physical standards of the spa facility are maintained.

Skills

Customer service

Communication skills

Organizational skills

Problem solving

Professional demeanor

English proficiency

Flexible schedule

Job description

Seamlessly blending alpine style with the luxury amenities of a world-class resort, we offer rustic elegance in a pristine natural setting. All of it infused with a delightful “cosmopolitan-ality” that has become a signature of our resort. Breakfast, Lunch and Dinner in The Roost feature organic grown ingredients wherever possible. Get lost in the moment at our full-service Spa, or take a moment for Tennis or Pickleball at our Tennis Academy, ranked one of the top ten Tennis Resorts in the U.S.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.
We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.

Responsible for exemplary guest service in Spa reservations, providing Spa and resort information, tours of the spa, pool and fitness facility and spa guest check in and out procedures.

Spa Reservations.

Guest check in and POS

Assist in the coordination of all spa departments to ensure a seamless guest spa experience.

Be knowledgeable in all aspects of Club Topnotch Memberships and what they entail.

Assist in Retail Sales

Assist in maintaining the juice bar, lounge and pool areas

Liaise with all resort departments to ensure a heightened guest experience and that the physical standards of the spa facility are, maintained

Physical Demands:

• Ability to stand for long periods of time
• Ability to exercise judgement in evaluating situations and making sound decisions

Other Skills and Experience:

• Previous customer service experience a must.
• Excellent communication and organizational skills
• Proven track record resolving guest problems and expediting solutions
• Must read, write and speak the English language.
• Ability to maintain a professional, calm, unhurried demeanor.
• Flexible work schedule - Full time/Part time available schedule

Hourly rate: $18.00 - $19.00

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)