Spa Sales and Guest Service Associate

Hand & Stone - 858 W 78th St - Chanhassen; Chanhassen (MN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Flexible schedule

Paid time off

On-the-job training

Opportunities for advancement

Paid training

Job summary

Hand & Stone Massage and Facial Spas is seeking a Spa Associate to welcome clients, answer calls, schedule appointments, and promote our membership model. You will meet monthly membership goals, learn our service menu, and ensure top-tier customer experiences. A team environment, 18+ age, and 1–2 years sales exposure help you thrive.

Join a leading wellness brand with opportunities for growth, on-the-job training, and a flexible schedule across our Minnesota locations.

Qualifications

• 1–2 years of sales experience preferred.
• Must be 18 years or older.
• Flexible schedule is preferred.

Responsibilities

• Answer phones and schedule appointments.
• Explain services and promotions to clients.
• Sign members up for memberships to boost sales.
• Maintain spa cleanliness and organization.
• Provide excellent customer service to members and guests.
• Communicate promotions and service options clearly.

Skills

Sales experience

Customer service

Team player

Communication

Phone etiquette

Job description

Benefits:

• Bonus based on performance
• Employee discounts
• Flexible schedule
• Paid time off

Welcome, Empower, Connect!

At Hand & Stone Massage and Facial Spas, our vision is simple: to make each visit the best hour of our client's month. Our Spa Associates play a crucial role in achieving this goal. As the hosts of the spa, they are dedicated to creating 5-star experiences for every client.

By connecting with clients, co-workers, and the community, our Spa Associates ensure that each service is memorable and exceptional. Their commitment to excellence helps us fulfill our mission of making every visit the highlight of our clients' month.

What sets Hand & Stone Apart:

Opportunity-

This role is more than just answering the phone. Boost your paycheck by signing clients up for our stress-free membership model. Join the industry leader in wellness, backed by 20 years of proven success. Enjoy a supportive environment where your growth and well-being are our top priorities.

Training and Growth

Your journey with us goes beyond onboarding. Enhance your spa industry career with Hand & Stone through live sales training webinars and opportunities for lead spa associate and management roles.

Our Spa Associates:

• Meet membership sales goals every month
• Have a detailed knowledge of the menu of services
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned

Requirements:

• Must thrive in a team environment
• Must have minimum 1-2 years of sales experience
• Must be 18 years or older
• Flexible schedule is prefferred

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.

Benefits:

• Employee discount
• Flexible schedule
• On-the-job training
• Opportunities for advancement
• Paid training

Experience:

• Sales: 1 year (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Weekends (Required)