Spa Receptionist

Fitness Formula Clubs (FFC); Oak Park (AL); On-site; USD 18,000 - 25,000; Part time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k)

Employee discounts

Training & development

Club Membership

Discounts on spa services and products

Job summary

Fitness Formula Clubs (FFC) Oak Park is seeking a friendly Spa Receptionist to welcome members and guests, maintain a pristine front desk, and coordinate bookings with care. This part-time role emphasizes warm service, organized surroundings, and clear communication to support the spa experience.

You'll work Monday through Thursday 5 PM to 9 PM, earn $15.40 per hour, and enjoy benefits including health and vision insurance, dental, 401(k) matching, and opportunities for training and growth

Qualifications

• Experience in front-desk roles or spa reception is preferred.
• Ability to greet members by name and handle inquiries.
• Strong communication and organizational skills.

Responsibilities

• Welcome members and guests with warmth and professionalism.
• Maintain a clean, organized front desk and spa lobby.
• Answer calls and direct them with courtesy and care.
• Manage bookings and coordinate with spa staff for scheduling.
• Process payments and balance cash drawer at end of shift.
• Provide information on Recovery Lounge services and products.

Skills

Customer service

Front desk

Communication

Cash handling

Job description

Benefits

• Health insurance
• Training & development
• Vision insurance
• 401(k)
• Dental insurance
• Employee discounts

Your role as a Spa Receptionist

As a Spa Receptionist at FFC, you’ll be the friendly face that welcomes our members and guests, ensuring their experience is nothing short of exceptional. You’ll be responsible for maintaining a clean, safe, and inviting environment while providing top-notch customer service that reflects FFC’s core values.

Position

Spa Receptionist

Job Type

Part-time

Location

FFC Oak Park

Required Shifts

Monday through Thursday 5 PM to 9 PM

Compensation

$15.40 per hour

Duties and Responsibilities

• Welcome with Warmth: Greet members by name with a smile, creating a positive first impression
• Maintain a Pristine Space: Keep the spa’s front desk, and tanning areas (if applicable) spotless and organized
• Professional Communication: Answer incoming calls and direct them with professionalism and care
• Appointment Management: Coordinate with spa staff to manage bookings, ensuring seamless scheduling
• Handle Transactions: Process payments accurately and maintain a balanced cash drawer at the end of each shift
• Client Connection: Make reminder and confirmation calls to ensure clients are well-informed about their appointments
• Be an Expert: Educate clients on Recovery Lounge services, including the medical benefits and precautions, and guide them in selecting the best products and services for their needs
• Respond & Support: Address members’ questions and concerns and provide additional support to other departments as needed

What We Offer

• Insurance: Dental, and Vision through Blue Cross Blue Shield of Illinois
• 401K: Company match
• Fitness Education: Discounts on certifications (e.g., Pilates, Yoga, Personal Trainer).
• Continued Education: Access to FFC University courses and discounted certifications.

Other Perks

• Club Membership: Complimentary access to all FFC locations.
• Discounts: 25% off Spa, Retail, and Fitness classes.
• Employee Appreciation: Programs and benefits like Pet Insurance, T-Mobile discounts, and more.
• Inclusive Culture: A welcoming and diverse team environment.

Our Commitment to Hospitality

FFC offers a robust training program mandatory for all employees to attend. The training includes multiple hospitality courses to be completed during your first 90 days. Your manager will go over your role specific training and dates upon hire.

Our Purpose

"To enhance the lives of our members and guests by improving their overall health and well-being." Our members, guests, and staff are as diverse as the city we call home. We are "Chicago from Day One," committed to building a respectful and inclusive community.

Compensation: $15.40 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.