Spa Receptionist

Four Seasons; Lanai City (HI); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental & Vision benefits

Employee Meals and uniform care

On-island housing subsidy

Job summary

Four Seasons Lana'i is seeking a Spa Receptionist to warmly welcome guests, orient them to spa and fitness facilities, and coordinate reservations. The role requires excellent customer service, strong communication, and the ability to multitask in a luxury resort setting. Legal US work authorization is required; CPR is preferred.

On-island benefits and housing support are offered. Join a team that delivers exceptional guest experiences in a world-class spa environment featuring Nobu Lana'i and a

Qualifications

• Guest-facing hospitality experience or interest in spa/Wellness industries.
• Strong interpersonal and communication skills.
• Ability to multi-task and stay organized in a fast-paced environment.
• Proficiency with basic computer programs (Word, Excel, Outlook, Teams) preferred.

Responsibilities

• Greet guests and orient them to spa, locker rooms, and fitness facilities.
• Manage spa, wellness, and recreational reservations and check-in/check-out processes.
• Explain and promote spa, fitness, salon, and retail offerings; optimize schedules.
• Maintain cleanliness and organization of spa and related areas; assist staff as needed.
• Handle cash, reconciliation, and hotel posting procedures; follow safety and sanitation procedures.

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Located on the southeastern coast of the pristine island of Lāna’i, lies the secluded retreat of Four Seasons Resort Lāna’i, an oceanfront destination offering travelers a curated, personalized island escape. The five-star, five-diamond Resort offers outdoor restaurants, including Nobu Lāna’i, a kid’s club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques. Built on lava outcroppings, the award-winning Jack Nicklaus-signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learn about Hawaiian wayfinding at the on-site observatory.

SPA RECEPTIONIST

The Four Seasons Resort Lāna’i is looking for a Spa Receptionist who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.

HAWANAWANA SPA

Hawanawana Spa, with a line-up of exclusive world-class spa brands including Eminence, Knesko, OSEA, Shankara and HydraFacial, offers a menu comprising a careful selection of treatments, combining tradition with innovation. Offering an holistic relaxation experience for guests – Four Seasons Resorts Lana’i also features two fitness and yoga facilities – both with fabulous ocean views. Guests looking to add fitness to their wellness regime can explore our comprehensive fitness and yoga programs that include Personal Training, Kettlebell Power, Full Body Conditioning, Core Conditioning, Tai Chi, and Anti-Gravity Yoga (Aerial Yoga).

What You’ll Do

The Spa Receptionist welcomes and orients guests to the spa, locker rooms, and fitness facilities while coordinating spa, wellness, and recreational reservations. This role manages guest check-in and check-out processes, delivers exceptional service, and helps maintain a clean, organized, and relaxing environment that supports a luxury guest experience. Responsibilities include, but are not limited to:

• Welcome guests and provide personalized tours of spa and wellness facilities, assist with appointments, locker arrangements, and facility access, and respond promptly to guest inquiries to ensure a seamless and exceptional experience
• Accurately explain, schedule, and promote spa, fitness, salon, and retail offerings while utilizing spa management systems and optimizing therapist and treatment room schedules to maximize productivity and guest satisfaction
• Maintain the cleanliness, organization, and readiness of spa, fitness, and relaxation areas, ensuring amenities are replenished and equipment is clean, functional, and operating to established standards
• Support therapists, instructors, and operational teams to ensure smooth daily operations, effective communication, and exceptional service delivery
• Assist with cash handling, charge reconciliation, and hotel posting procedures while maintaining accuracy and compliance with established financial controls
• Follow all safety, sanitation, and security procedures, promptly reporting maintenance issues, accidents, or unsafe conditions and managing lost-and-found items according to established policies
• Participate in training programs and team meetings to maintain knowledge of spa services, products, procedures, and service standards
• And More!

What To Bring

• Successful candidate must possess legal work authorization in United States
• The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need. Holidays and weekends availability is required.
• CPR Certification is preferred
• Ability to stand for extended periods, lift up to 60 lbs, and push/pull as needed during shifts
• Requires a working knowledge of computer programs (i.e. Word, Excel, Outlook, Teams), phone service skills, interpersonal and good communication skills, ability to multi-task

Join Our ‘ohana & Enjoy Our Amazing Benefits

• Hourly Rate: $25.39
• 100% Employer contributed Medical, Dental, and Vision benefits
• Competitive wages and other benefits (Retirement Plan, Wellness Credit, etc) as well as Paid Time Off & Holiday Pay
• Inclusive and diverse employee engagement & recognition events all year-round
• Complimentary stays and exclusive discounts at Four Seasons Worldwide
• Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
• Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
• Comprehensive learning and development programs to help you master your craft
• Energizing Employee Culture where you are encouraged to be your true self!
• And so much more!

We look forward to receiving your application!

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Learn more about what it's like to work at Four Seasons Resorts Lana’i, visit us:

Twitter: https://twitter.com/FSLanai

Facebook: https://www.facebook.com/FourSeasonsResortsLanai

Instagram: https://www.instagram.com/fslanai/

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf