Spa Receptionist

Olympia Hospitality; Elizabeth (NJ); On-site; USD 30,000 - 40,000; Part time

Job summary

Join a dynamic and supportive team as a Spa Receptionist at an innovative hospitality company! This part-time role offers a chance to engage with guests, manage appointments, and provide exceptional customer service in a vibrant spa environment. You will be a key player in creating a welcoming atmosphere, ensuring guests have a positive experience from the moment they arrive. The company values its employees and offers a range of benefits to support your well-being and career growth. If you're passionate about hospitality and ready to thrive in a community-focused workplace, apply today to start your journey!

Benefits

Health Coverage

Dental Insurance

Vision Insurance

401K Plan

Paid Time Off

Paid Holidays

Employee Assistance Program

Hotel Travel Discounts

Qualifications

• Prior customer service experience preferred; high school diploma or equivalent work experience preferred.
• Ability to work cohesively with all spa areas and co-workers.

Responsibilities

• Welcome guests warmly, check them in, and assist with scheduling services.
• Manage the spa appointment schedule and respond to guest inquiries promptly.
• Maintain a clean reception area and process payments accurately.

Skills

Customer Service

Team Collaboration

Attention to Detail

Communication Skills

Time Management

Education

High School Diploma

Tools

Booking Software

Job description

Looking for a Part Time (12-24 hours a week) Spa Receptionist that can work weekends

We’re more than just a team – we’re a community dedicated to making a difference every day.

At Olympia Hospitality, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you’re passionate, driven, and ready to thrive, we’d love to have you on our team. Apply today and build a career that inspires you!

The primary responsibility is to assist guests by scheduling services for individuals and large groups, checking in guests for their appointments, and providing a general spa orientation upon arrival. The spa receptionist will confirm appointments with guests, answer any questions about the services at the spa, and collect payment for the services. Throughout the day the spa receptionist is expected to update the schedule for any appointment additions or changes.

Ability to work flexible schedules (including weekends, nights, holidays) to meet hotel/guest needs a must.

Join a Team that Puts Your Well-Being First!

At Olympia Hospitality, we believe in supporting our employees both in and out of the workplace. When you join us, you’re not just getting a job – you’re joining a family-first organization that cares about your health and wellness, your future, and your overall satisfaction.

Here’s how we show our commitment:

1. Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way.
2. Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve.
3. Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance.
4. Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered!
5. Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally.
6. Perks: Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations!

We’re more than just a business—we’re a values-driven organization that believes in creating an environment where every team member can thrive. Our core values guide everything we do, from how we interact with each other to how we serve our guests and community. Join us at Olympia Hospitality and take the next step toward a fulfilling, balanced, and supported career. Apply today!

Responsibilities

1. Welcome guests to the spa in a warm and courteous manner, ensuring a positive first impression and providing assistance as needed.
2. Greet guests upon arrival, check them in for their appointments, and ensure that all required paperwork and consent forms are completed accurately and in a timely manner.
3. Provide information about spa services, packages, promotions, and amenities to guests, and assist with booking appointments based on their preferences and availability.
4. Manage the spa appointment schedule using the booking software, ensuring that appointments are scheduled efficiently and effectively to maximize therapist and treatment room utilization.
5. Confirm appointments with guests via phone, email, or text message, and follow up to remind them of their upcoming appointments and any pre-appointment instructions or preparations.
6. Respond promptly and professionally to guest inquiries, requests, and concerns, both in person and via phone or email, and provide information, assistance, or resolutions as needed.
7. Address guest feedback and complaints in a courteous and empathetic manner, and escalate unresolved issues to the spa manager or supervisor for further assistance.
8. Maintain a clean, organized, and inviting reception area, including stocking supplies, organizing retail products, and ensuring that promotional materials are displayed attractively.
9. Perform various administrative and clerical tasks to support the efficient operation of the spa, including data entry, filing, copying, scanning, and maintaining accurate guest records and documentation.
10. Process payments for spa services, retail products, and gift certificates, and reconcile cash and credit card transactions at the end of each shift.
11. Assist with inventory management, including monitoring stock levels of retail products and supplies, placing orders as needed, and conducting periodic inventory counts.

Skills Required

1. Ability to work cohesively with all Spa areas and co-workers, as part of a team (i.e. interacts/communicates appropriately with guests and team; legible written communication.) Ability to learn/perform tasks efficiently and safely, with a focus on details. Follow instructions and read safety labels on chemical bottles. Ability to prioritize, organize, and follow-up with clear and quick thinking, maintaining concentration, and making concise decisions.

Experience/Education

1. Prior customer service experience is preferred; high school diploma and/or equivalent work experience preferred, but not required.

The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.