Spa Receptionist - Virginia & Holmview

Fitness Cartel; Friendly (MD); On-site; USD 30,000 - 38,000; Full time

Job summary

Join a leading wellness company as a Spa Receptionist, the first point of contact for customers at their luxurious spa. You will play a vital role in enhancing member experiences, managing service bookings, and ensuring operational excellence while benefiting from career growth opportunities and a thriving culture.

Benefits

FREE gym membership to all Fitness Cartel locations

Access to Merse Wellness Spas at discounted rates

Training, development, and advancement opportunities

Qualifications

• Experience in a similar role supervising a Spa/Welness Centre.
• High standard of personal presentation.
• Reliable, proactive, punctual, and professional.

Responsibilities

• Greet customers and serve at the front desk.
• Booking services and giving tours.
• Maintain cleanliness and safety of facilities.

Skills

Outstanding communication abilities

Customer-focused

Friendly, outgoing personality

Problem-solving skills

Computer literacy

Education

Current First Aid & CPR Certificates

Job description

At Merse Wellness Spa we are redefining wellness and recovery. Our luxurious spa has been designed with a Mediterranean-inspired aesthetic, offering a unique and modern wellness experience like no other. Luxuriate in true serenity and enjoy a wide range of services, from traditional and infrared saunas, magnesium float tanks, cold plunges and hot spas, contrast therapy, compression therapy, massages, and so much more.

Whether you’re hoping to speed up your muscle recovery, enhance your overall well-being, increase your mental clarity, or simply find a bit of a ‘me time’, Merse Wellness Spa has everything you’ve been waiting for.

The Role:

In this highly important role, you'll be the first face our members see when they enter the Spa. Whatever a potential or existing member needs, you help them find it with your heartfelt professional service, providing every person who walks through our doors, with electric experiences with every interaction.

We are looking for Spa Receptionists for our Holmview & Virginia locations.

This is a diverse role that will have you switching from greeting members personally & answering the phones, to checking the spa pool & sauna areas to ensure a high standard of service and cleanliness at all times.

Key Responsibilities:

• Greet everyone & serve customers at the front desk.
• Booking customers in for services, and giving spa tours.
• Answer calls, handling queries & listening to complaints, directing the member to the relevant manager if necessary.
• Utilise the computer & our various software systems to look up member details, create access key tags, process purchases & assist members with their bookings.
• Maintain consistent sales by answering calls and attending to walk-ins, upsell memberships to existing members.
• Linen inventory, replacing towels throughout the spa, surface cleaning where required and stocktakes.
• Ensuring all Sauna Rooms are turned on, cleaned and prepared for the next group of customers.
• Ensure all facilities and services are safe and clean at all times.
• Assist the Spa Manager where directed.
• Ensure dress standards are maintained.
• Perform opening & closing duties in a timely manner.
• Follow directions, prioritise and complete tasks in a timely manner.
• Perform other related duties.

What you’ll need to succeed:

• Experience in a similar role - Supervising a Spa / Wellness Centre / Health Club.
• Ability in a similar role - Supervising a Spa / Wellness Centre / Health Club.
• Friendly, outgoing personality and a high standard of personal presentation.
• The ability to solve problems and overcome obstacles.
• Outstanding communication abilities - able to listen, understand, empathise and influence others.
• Customer-focused with a desire to achieve exceptional customer outcomes.
• Ability to be a role model and live by health values and behaviours while being passionate about the gym brand you work for.
• A "can do" attitude with a thirst for learning & ambition for growth.
• Be reliable, proactive, punctual, and professional.
• Have a strong work ethic.
• Be highly motivated & an adaptable team player with the ability to multitask and show initiative.
• Computer literacy & ability to learn new systems.
• Communicate & uphold, policies & procedures of the business to customers and staff.
• Current First Aid & CPR Certificates (if not holding, would be willing to acquire).
• Have Australian working rights.

What we'll offer you in return:

• A Thriving Culture:Be part of the fitness industry’s most exciting and rapidly expanding brand.
• Career Growth:Opportunities for training, development, and advancement through our Future Leaders program.
• FREE gym membership to all Fitness Cartel locations.
• Access to Merse Wellness Spas at discounted rates.
• Work in state-of-the-art fitness clubs offering 24/7 access, cycle studios, reformer Pilates, saunas, cafés, and more.

We are open from 6:00am - 9 pm Monday – Friday & 6am – 6pm on Weekends so it is essential to be willing to work shiftwork and availability for rostering over the 7 days a week is preferable.

How to Apply:

Click ‘APPLY’ to submit your resume and a cover letter explaining why you want to work with Merse Wellness Spa and what you can bring to our team. Applications will be reviewed as received, so don’t wait—apply today!

Note: Only candidates meeting our selection criteria will be contacted. No agencies please!

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Your application will include the following questions:

How many years' experience do you have in customer service? How many years' experience do you have in the Beauty / Wellness / Sports & fitness industry? In a few sentences, summarise your experience outlining why you think you would be good for the role. Which of the following statements best describes your right to work in Australia? How many hours are you looking for per week? Select 1 or more options: How much notice are you required to give your current employer? Do you have a current valid drivers' license and reliable mode of transport? Our operating hours are 5:30am - 9pm Weekdays / 7am - 6pm Weekends, and this role has various shifts available during that time frame. Please identify any or all shifts you would be able to work: This position is located in Virginia, however we may have a role that becomes available in our Holmview location. Please confirm what you would be interested in: Did a Fitness Cartel/Merse Wellness employee/contractor refer you to us?If so, Please list below, their FULL NAME, and Club they work for.

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

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