Spa Reception Supervisor

Marcus; Lake Geneva (WI); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Free meals

Gym discount

Room discounts

Restaurant discounts

Free parking

Theatre coupons

Job summary

Marcus Hotels & Resorts is seeking a Front Desk Supervisor for the WELL Spa + Salon at the Grand Geneva Resort & Spa in Lake Geneva, Wisconsin. You will oversee guest services, help manage reservations and front desk operations, and ensure accurate cash handling and reporting of resort revenues.

The role requires hospitality experience, supervisory skills, and strong communication abilities, with flexibility for days, nights, weekends, and holidays.

Qualifications

• High School diploma or equivalent required.
• 6 months or more in guest service role required, preferably in hospitality.
• Previous supervisory skills required.
• Excellent communication and customer service skills.
• Ability to establish and maintain effective relationships with all department management, staff, personnel, and general public.
• Must be able to stand, walk, use hands, and reach for more than half of the normal work day.
• Ability to work a flexible schedule including days, nights, weekends and holidays.

Responsibilities

• Performs Front Desk responsibilities to include greeting guests, performing guest transactions, answering the telephone, processing individual reservations, balancing credit card and cash transactions, and taking accurate messages for guests and management
• Responsible for knowledge of the property management system and all POS systems
• Post and verify that room, tax, and resort fee have been run on all occupied rooms; check and balance all food and beverage systems
• Receives and resolves guest’s complaints and provides information within scope of authority
• Completes shift checklist
• Monitors front desk areas for safety, security, and appearance
• Reports any injuries, accidents or problems as necessary
• Works with housekeeping and maintenance departments to assess room status for cleanliness, maintenance, and any repair work
• Responsible for accurate cash control to include keeping cash drawer at a minimum, ensuring that all funds are accounted for, and deposits are made according to policy
• Perform other duties as assigned

Skills

Guest service

Supervisory experience

Communication skills

English fluency

Education

High School diploma or equivalent

Job description

If you're eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Front Desk Supervisor at the WELL Spa + Salon at Grand Geneva Resort & Spa, you will provide efficient, courteous, and quality service to our guests, report all resort revenues and settlements, maintain associated records and databases, and be responsible for the day-to-day operations of the spa’s reception.

Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. We are a longstanding symbol of home and family, rooted in tradition and eager to shape a brighter future together.

What will you be doing?

• Performs Front Desk responsibilities to include greeting guests, performing guest transactions, answering the telephone, processing individual reservations, balancing credit card and cash transactions, and taking accurate messages for guests and management
• Responsible for a working knowledge of the property management system (SMS Host) and all point of sales systems (SMS POS and SMS Touch)
• Post and verify that room, tax, and resort fee have been run on all occupied rooms; check and balance all food and beverage systems
• Receives and resolves guest’s complaints and provides information within scope of authority
• Completes shift checklist
• Monitors front desk areas for safety, security, and appearance
• Reports any injuries, accidents or problems as necessary
• Works with housekeeping and maintenance departments to assess room status for cleanliness, maintenance, and any repair work
• Responsible for accurate cash control to include keeping cash drawer at a minimum, ensuring that all funds are accounted for, and deposits are made according to policy
• Perform other duties as assigned

What do you bring to the role?

• High School diploma or equivalent required
• 6 months or more in previous work experience in a guest service position required, preferably within the hospitality industry.
• Previous supervisory skills required.
• Excellent communication and customer service skills
• Ability to establish and maintain an effective relationship with all department management, staff, personnel, and general public.
• Must be cooperative, willing to assist others, dependable, trustworthy, and patient.
• Must be able to stand, walk, use hands, and reach for more than half of the normal work day.
• Must have the ability to work with a team in a fast paced environment while multitasking.
• Able to work independently, has good judgment, problem solving, and decision-making skills.
• Ability to read, listen and communicate effectively in English, both verbally and in writing
• Ability to access and accurately input information using a moderately complex computer system.
• Ability to work a flexible schedule including days, nights, weekends and holidays.

What’s in it for you?

• A free, well-balanced meal every shift
• Discounted gym membership
• Room discounts at Marcus Hotels & Resorts
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Free parking
• "Two for one" movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another
• Early wage access
• Paid time off
• Flexible scheduling
• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
• And more!

About Us

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Grand Geneva Resort & Spa is an equal opportunity employer.