Team Building Supervisor

Marcus; Lake Geneva (WI); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Free meals

Discounted gym membership

Room discounts at Marcus Hotels & 

Discounts at Marcus Hotels & Resorts'餐

Job summary

Marcus Hotels & Resorts seeks a Grand Experiences Supervisor for Grand Geneva Resort & Spa in Lake Geneva, WI to liaise between the Grand Experiences Manager and the Activities Representatives, Concierge, and Geneva Club Teams, ensuring consistently high-quality guest experiences.

The role involves overseeing programming, developing new offerings, maintaining schedules, coordinating purchases, and supervising staff to complete daily tasks, with a focus on event execution and guest satisfaction.

Qualifications

• Two- or four-year college degree preferred; high school diploma required.
• Experience in event planning, catering or recreation preferred.
• Previous supervisory experience preferred.
• Able to work a varied schedule including nights, weekends and holidays.
• Excellent communication and organizational skills.

Responsibilities

• Oversee and ensure the quality of programming.
• Developing new programming and the implementation of such.
• Assist in maintaining the daily responsibilities sheets and weekly schedules, to include Geneva Club Administrative duties.
• Assist in purchasing through Birchstreet.
• Reserving, billing, creating and modifying classes in SMS Host.
• Supervise Coordinators to insure daily tasks are completed.
• Supervise Activities Representatives to insure daily tasks are completed.
• Ensure all food and beverage standards are being followed.
• Act as Liaison between Culinary staff and Geneva Club Butlers.
• Be aware of scheduling needs and make adjustments as needed on a daily basis.
• Special projects as assigned

Skills

High energy

Strong organizational skills

Creative

Independent decision making

Excellent communication

Education

Two- or Four-year college degree preferred

High school diploma or equivalent required

Job description

If you're eager to showcase your talents at a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We seek a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As the Grand Experiences Supervisor at the Grand Geneva Resort & Spa, you’ll serve as a liaison between the Grand Experiences Manager and the Activities Representative & Coordinator, Concierge, and Geneva Club Teams by observing and stepping in when necessary to provide consistently high-quality experiences to our guests.

Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we're looking to create a strong, bright future - a future that includes you.

What will you be doing?

• Oversee and ensure the quality of programming.
• Developing new programming and the implementation of such.
• Assisting the Grand Experiences Manager in maintaining the daily responsibilities sheets and weekly schedules, to include Geneva Club Administrative duties.
• Assist in purchasing through Birchstreet.
• Reserving, billing, creating and modifying classes in SMS Host.
• Supervise Coordinators to insure daily tasks are completed.
• Supervise Activities Representatives to insure daily tasks are completed.
• Ensure all food and beverage standards are being followed
• Act as Liaison between Culinary staff and Geneva Club Butlers.
• Be aware of scheduling needs and make adjustments as needed on a daily basis.
• Special projects as assigned

What do you bring to the role?

• Two- or Four-year college degree preferred
• High school diploma or equivalent required.
• Previous experiences in event planning, catering or recreation preferred.
• Previous Supervisory Experience preferred.
• High energy and positive attitude.
• Strong organizational skills.
• Highly creative, self-starter.
• Able to work a varied schedule to include nights, weekends and holidays.
• Able to stand for long periods of time.
• Excellent communication skills, both written and oral.
• Ability to make decisions and work independently.
• Multi-tasker.
• Able to fully develop and implement plans from beginning to end.
• Highly detail-oriented.
• Ability to recognize and adjust to varying business needs.
• Excellent follow-through and focus.
• Flexible and highly adaptable.

What’s in it for you?

• A free, well-balanced meal every shift
• Discounted gym membership
• Room discounts at Marcus Hotels & Resorts
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Free parking
• “Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another
• Early wage access
• Paid time off
• Flexible scheduling
• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
• And more!

About Us

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Grand Geneva Resort & Spa is an equal opportunity employer