Spa Reception

The Dunlin; Johns Island (SC); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Free Parking

Free Team Member Cafeteria

Education Reimbursement

Holiday Pay

Team Member Stay Program

50% off F&B + Spa

Job summary

Auberge Collection on Johns Island is seeking a Spa Reception Team Member to be the welcoming face of our spa guest journey. You will guide guests through check-in, confirm details, and coordinate with teams to ensure a serene, personalized experience.

Join a luxury hospitality environment where exemplary service, accuracy in payments, and strong guest relations are valued. Weekend availability is beneficial, and the role emphasizes a calm, professional presence in a relaxing resort setting.

Qualifications

• Enthusiastic, service-driven attitude and willingness to go the extra mile for guests.
• Keen eye for detail across guest touchpoints.
• Flexible schedule with weekend availability and occasional holidays.
• Strong guest relations and communication skills.
• Comfortable standing or moving for extended periods to support spa operations.

Responsibilities

• Warmly welcome guests and guide them through check-in to set a positive tone.
• Confirm guest details and communicate special requests to the right teams.
• Deliver anticipatory service, addressing inquiries with grace and professionalism.
• Process payments and verify billing details with discretion and integrity.
• Relay messages between guests and resort departments and keep meticulous records.

Skills

Enthusiastic service

Attention to detail

Flexible schedule

Guest relations

Stamina standing

Job description

Job Description

Step into the serene world of our Spa as a Spa Reception Team Member, where you’ll become the warm smile and soothing voice that begins each guest’s journey. As the guardian of first impressions, you’ll weave together gracious service, intuitive care, and impeccable attention to detail. Ensuring every guest feels instantly valued, effortlessly guided, and gently welcomed into a haven of relaxation and delight.

• Warmly welcome guests upon arrival, guiding them through a seamless check-in experience that sets the tone for their spa journey
• Confirm guest information with care and precision, thoughtfully communicating special requests or personalized accommodations to the appropriate teams
• Deliver exceptional, anticipatory service by addressing inquiries, concerns, and wishes with grace and professionalism, cultivating an atmosphere of serenity and genuine hospitality
• Process payments and verify billing details with accuracy and discretion, managing financial transactions—including cash handling—with the utmost integrity and coordination with accounting
• Serve as the central hub of communication, elegantly relaying messages between guests and resort departments while maintaining meticulous records of all interactions and requests

Pay $18 / hour + tips

Additional Benefits:

• Free Parking
• Free Team Member Cafeteria
• Education Reimbursement
• Holiday Pay
• Team Member Stay Program
• 50% off F&B + Spa

Qualifications:

• Brings an enthusiastic, service-driven attitude and consistently goes the extra mile for guests
• Has a keen eye for detail, ensuring every touchpoint feels polished and intentional
• Embraces a flexible schedule, with availability on weekends and occasional holidays
• Enjoys staying active and can comfortably stand or move for extended periods while supporting spa operations

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

Kiawah River Hospitality Group LLC is an Equal Opportunity Employer, M/F/D/V. Kiawah River Hospitality Group LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Kiawah River Hospitality Group LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.