Spa & Pool Customer Support Specialist

Evolving Solution Services; Pennsylvania; On-site; USD 16,531 - 20,664; Full time

Job summary

Strong Spas is hiring a Customer Service Representative in Northumberland, PA. This full-time position handles customer calls, logs discussions in the service system, and works to resolve questions, concerns, and complaints.

Essential duties include identifying customer concerns about spas, guiding resolution or parts shipments, logging details in the database, coordinating with sales contracts for delivery, and occasionally promoting additional products.

Responsibilities

• Identifies the customers’ specific concerns and issues with a spa that has been purchased from Strong Spas or approved third party seller
• Resolves the customers’ issues through a variety of means, including, but not limited to, providing customer with the necessary information to resolve their complaint, arranging for the shipment of parts and components, or transferring customer to correct employee
• Logs specific complaint details and resolution into the customer service data base
• May interact with customers having existing sales contracts to arrange for timely delivery of new spas
• May solicit sales of new or additional pool and/or spa products and accessories
• Refers complaints of service failures to designated individuals (e.g. Technical Support) for investigation and resolution
• Investigates conditions preventing proper installation of spa and pool equipment

Job description

Strong Spas is hiring a Customer Service Representative in Northumberland, PA. This full-time position handles customer calls, logs discussions in the service system, and works to resolve questions, concerns, and complaints.

Essential duties include identifying customer concerns about spas, guiding resolution or parts shipments, logging details in the database, coordinating with sales contracts for delivery, and occasionally promoting additional products.