Spa Operations Manager

Mandarin Oriental Hotel Group Limited; New York (NY); On-site; USD 75,000 - 85,000; Full time

Job summary

An established industry player is seeking a Spa Operations Manager to lead the Spa and Wellness team in a luxurious setting. This role involves managing daily operations, ensuring exceptional service delivery, and developing marketing strategies to enhance spa offerings. The ideal candidate will have a strong background in spa operations, excellent communication skills, and a commitment to guest satisfaction. Join a dynamic team that values growth and wellness, and enjoy a range of benefits including health packages and unique learning opportunities. This is a fantastic chance to make a significant impact in a prestigious environment.

Benefits

Learning & Development Programs

Complimentary Stay Program (MOstay)

Health Benefits

Retirement Plans

Qualifications

• Prior experience in spa operations and management is essential.
• Must possess strong communication and interpersonal skills.

Responsibilities

• Manage daily spa operations and staff scheduling.
• Ensure exceptional service delivery through training and mentoring.
• Oversee inventory management and marketing strategies.

Skills

Spa Operations Knowledge

Interpersonal Skills

Communication Skills

Mathematical Skills

Technical Aptitude

Customer Service Skills

Flexibility

Knowledge of Spa Treatments

Marketing Strategy Development

Education

High School Diploma

Experience in Spa Operations

Tools

Microsoft Office Suite

ADP Payroll Systems

Spa Soft

Job description

Spa Operations Manager

Mandarin Oriental New York is looking for a Spa Operations Manager to join our Spa and Wellness team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park.

About the job

Based at the Mandarin Oriental within the Spa and Wellness Department in New York City, the Spa Operations Manager is responsible for the overall spa and fitness operations. The Spa Operations Manager reports to the Director of Spa and Wellness.

As Spa Operations Manager, you will be responsible for the following duties:

• Manage the daily operations of the spa, including staff scheduling and resource allocation.
• Ensure exceptional service delivery by training and mentoring spa personnel.
• Oversee inventory management and ordering of supplies and products.
• Develop and implement marketing strategies to promote spa services and packages.
• Monitor financial performance, including budgeting, forecasting, and reporting.
• Maintain cleanliness and organization of the spa and fitness facilities.
• Handle customer inquiries, feedback, and complaints professionally.
• Collaborate with other departments to promote a cohesive guest experience.
• Assist with the development of marketing strategies and promotional material.

The above is not an all-inclusive list of job duties and responsibilities. Mandarin Oriental, New York reserves the right to add, delete, change or modify the job duties and responsibilities described in this job description at its discretion with notice.

As Spa Operations Manager, we expect from you:

• Prior Local 6 experience.
• Reading, writing and oral proficiency in the English language.
• Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.
• Must have mathematical skills, technical aptitude and spa operation knowledge.
• Must have basic knowledge of computer programs including Microsoft Office Suites, ADP payroll systems, Internet applications.
• Knowledge of specific spa industry applications is desirable, such as spa soft.
• Must have a commitment to follow all local and corporate policies and procedures as they relate to the Spa and hotel.
• Must have knowledge of current spa trends in the industry.
• Must be able to relate to all levels of management and colleagues.
• Must have excellent interpersonal and communication skills.
• Must have technical awareness and knowledge of a wide variety of Spa treatments and products.
• Must have knowledge of holistic concepts that relate to the wellbeing of all guests in a spa environment.
• Must be open to learning about treatments and concepts that derive from other cultures.
• Prior training experience.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Salary and Benefits:

• Salary $75,000 - $85,000 yearly.
• A competitive benefits package, including health, dental and vision, 401(K), etc.

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Colleagues or candidates should direct requests for accommodation to the Director of People and Culture.

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