Spa Operations Lead: Guest Experience & Revenue

Faena Hotels And Residences Llc; Miami Beach (FL); On-site; USD 55,000 - 85,000; Full time

Job summary

Faena Hotels And Residences Llc in Miami Beach, FL is seeking an Assistant Spa Manager to help run daily spa operations, supervise staff, and ensure top-tier guest experiences. The role includes payroll processing, training, and maintaining Forbes 5-Star standards across reception and spa services.

The incumbent will lead team briefings, manage scheduling and yield, and collaborate with other departments to exceed guest expectations while upholding the Faena culture of meticulous service and

Responsibilities

• Plans and directs daily operation needs.
• Maintains Forbes 5-Star Spa Standards.
• Tracks team schedules and payroll figures.
• Leads daily briefings with spa team and department heads.
• Trains spa reception on consultative bookings, standards, and protocols.
• Supports retail sales with product knowledge and service.
• Ensures spa is clean, hygienic, and well-merchandised.
• Oversees spa events logistics, budgets, and supplier coordination.

Job description

Faena Hotels And Residences Llc in Miami Beach, FL is seeking an Assistant Spa Manager to help run daily spa operations, supervise staff, and ensure top-tier guest experiences. The role includes payroll processing, training, and maintaining Forbes 5-Star standards across reception and spa services.

The incumbent will lead team briefings, manage scheduling and yield, and collaborate with other departments to exceed guest expectations while upholding the Faena culture of meticulous service and