Spa Operations & Client Experience Lead

Hand & Stone Massage and Facial Spa; Fort Lauderdale (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401k retirement plan

Flexible schedules

Bonus based on performance

Competitive salary

Complimentary massage or facial each月

Employee discounts

Contests

Job summary

Hand & Stone Massage and Facial Spa in Fort Lauderdale invites an energetic and reliable Assistant Spa Manager to help run daily operations, oversee the reception team, and drive member and service sales while ensuring an exceptional guest experience. The ideal candidate has 1–2 years in sales and customer service, a proactive, self‑starter attitude, and a willingness to learn the wellness industry.

We offer health, vision, dental insurance, a 401(k), flexible schedules, plus monthly

Qualifications

• Minimum 1–2 years of sales and customer service experience.
• Energetic and reliable with strong organizational skills.
• Interest in learning the wellness industry and growing in career.

Responsibilities

• Oversee and manage the reception team.
• Achieve membership, service, and product sales targets.
• Train and supervise reception staff.
• Handle administrative and bookkeeping tasks.
• Manage client reservations and overall client experience.
• Collaborate with lead massage therapist and lead esthetician to maximize performance.

Skills

Sales

Customer Service

Leadership

Communication

Organizational Skills

Tools

Payroll

Scheduling

Inventory management

Job description

Hand & Stone Massage and Facial Spa in Fort Lauderdale invites an energetic and reliable Assistant Spa Manager to help run daily operations, oversee the reception team, and drive member and service sales while ensuring an exceptional guest experience. The ideal candidate has 1–2 years in sales and customer service, a proactive, self‑starter attitude, and a willingness to learn the wellness industry.

We offer health, vision, dental insurance, a 401(k), flexible schedules, plus monthly