Spa Operations & Guest Experience Leader

Hand & Stone Franchise Corp; Fort Lauderdale, Northern (FL, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Bonus based on performance

Competitive salary

Dental insurance

Flexible schedule

Hourly + commissions

401k retirement plan

Accident & Life Insurance

Complimentary massage

Complimentary facial

Employee discounts

Contests

Relaxing work environment

Job summary

Hand & Stone Franchise Corp. in Fort Lauderdale is seeking an energetic and reliable Assistant Spa Manager to help run our spa operations.

The ideal candidate has 1-2 years of sales and customer service experience, strong organizational and interpersonal skills, and a self-starter attitude. You will support reception, drive memberships and service sales, and contribute to a professional, rewarding work environment.

Qualifications

• Minimum 1-2 years of sales and customer service experience.
• Interest in wellness industry with growth opportunities.
• Willingness to learn about spa operations.

Responsibilities

• Oversee the reception team.
• Meet membership, service, and product sales targets.
• Train and hold staff accountable.
• Handle administrative and bookkeeping tasks.
• Motivate the sales team.
• Greet and orient clients.
• Manage client reservations.
• Ensure overall client experience in the spa.
• Collaborate with lead massage therapist and esthetician to maximize performance.

Skills

Sales & Customer Service Experience

Organizational Skills

Interpersonal Skills

Self-starter

Enthusiastic

Flexible Schedule

Job description

Hand & Stone Franchise Corp. in Fort Lauderdale is seeking an energetic and reliable Assistant Spa Manager to help run our spa operations.

The ideal candidate has 1-2 years of sales and customer service experience, strong organizational and interpersonal skills, and a self-starter attitude. You will support reception, drive memberships and service sales, and contribute to a professional, rewarding work environment.