Spa Opening Director - Luxury Wellness Leader

Hyatt Regency; Orlando (FL); On-site; USD 110,000 - 180,000; Full time

Job summary

Hyatt Regency Grand Cypress in Orlando, FL seeks a dynamic Spa Leader to oversee all spa operations, ensuring exceptional guest experiences while driving revenue and team engagement. This hands-on executive will launch new spa offerings, manage budgeting and payroll, and align spa strategy with hotel objectives and luxury guest service standards.

The role requires 3–5 years of leadership in spa/hospitality, Florida licensure, and strong collaboration with hotel leadership to maintain Hyatt's

Qualifications

• 3–5 years of progressive leadership experience in spa, wellness, hospitality, or related environment.
• Must hold a Massage Therapist license or healthcare practitioner license under Florida Statutes 457.
• Strong knowledge of spa operations including massage, esthetics, salon services, and retail management.
• Experience leading, motivating, and developing high-performing teams.
• Proficient in budgeting, forecasting, payroll, and financial analysis.
• Strong marketing, promotional, and business development skills.
• Excellent verbal and written communication abilities.
• Knowledge of health, safety, sanitation, and regulatory requirements.
• A genuine customer-first mindset in a fast-paced setting.

Responsibilities

• Lead overall spa operations and guest experience, ensuring luxury service standards.
• Develop strategies to increase revenue, expand market opportunities, and enhance guest satisfaction.
• Recruit, train, and engage spa colleagues; foster a positive team culture.
• Oversee budgeting, forecasting, expense control, and inventory management.
• Collaborate with hotel leadership to align spa with business objectives and safety standards.
• Monitor industry trends and implement innovative spa services and experiences.

Skills

Leadership

Budgeting

Forecasting

Payroll

Marketing & Promotions

Team Development

Communication

Regulatory & Safety

Customer Experience

Education

Massage Therapist license or healthcare practitioner license (FL)

Job description

Hyatt Regency Grand Cypress in Orlando, FL seeks a dynamic Spa Leader to oversee all spa operations, ensuring exceptional guest experiences while driving revenue and team engagement. This hands-on executive will launch new spa offerings, manage budgeting and payroll, and align spa strategy with hotel objectives and luxury guest service standards.

The role requires 3–5 years of leadership in spa/hospitality, Florida licensure, and strong collaboration with hotel leadership to maintain Hyatt's