Spa Membership Sales Associate

Hand & Stone Massage and Facial Spa- Brookfield; Brookfield (CT); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Dental insurance

Free uniforms

Health insurance

Paid time off

Training & development

Wellness resources

Job summary

Hand & Stone Massage and Facial Spa - Brookfield, CT is hiring a Spa Membership Sales Associate to welcome guests, explain our membership program, and keep a busy front desk running smoothly. Membership sales are central, alongside delivering a great guest experience from the first call to checkout.

You will contribute to team goals, promote services and retail products, and participate in ongoing sales training in a lively spa environment.

Qualifications

• Experience in customer service, retail, hospitality, or sales preferred.
• Comfort discussing prices, handling objections, and asking guests to join.
• Reliability, punctuality, and a team mindset.

Responsibilities

• Welcome guests, answer calls, and schedule services.
• Start membership conversations, explain benefits, answer questions, and ask for the sale.
• Work toward individual and team membership, retail, and rebooking goals.
• Follow up with prospective members and support member retention.
• Recommend service enhancements and retail products that fit the guest’s interests.
• Manage check-in, checkout, payments, and appointment scheduling accurately.
• Help resolve guest concerns professionally and involve leadership when needed.
• Communicate with massage therapists and estheticians to keep the day running smoothly.
• Keep the front desk and guest areas clean, organized, and welcoming.
• Participate in sales training and coaching, and put feedback into practice.

Skills

Customer service

Retail sales

Hospitality

Communication

Sales goals

Time management

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Wellness resources

Hand & Stone Massage and Facial Spa | Brookfield, CT]

Compensation: Hourly pay + uncapped sales commissions

Are you friendly, confident, and motivated by reaching goals? Turn your customer service and sales skills into a career in wellness.

Our locally owned Hand & Stone is looking for a Spa Membership Sales Associate who can make guests feel welcome, confidently explain our membership program, and keep a busy front desk running smoothly. Membership sales are a central part of this role, along with delivering a great experience from the first phone call through checkout.

What you’ll do

• Welcome guests, answer calls, and help clients schedule the right services.
• Start membership conversations, explain the benefits, answer questions, and ask for the sale.
• Work toward individual and team membership, retail, and rebooking goals.
• Follow up with prospective members and support member retention.
• Recommend service enhancements and retail products that fit the guest’s interests.
• Manage check-in, checkout, payments, and appointment scheduling accurately.
• Help resolve guest concerns professionally and involve leadership when needed.
• Communicate with massage therapists and estheticians to keep the day running smoothly.
• Keep the front desk and guest areas clean, organized, and welcoming.
• Participate in sales training and coaching, and put feedback into practice.

What we’re looking for

• Customer service, retail, hospitality, or sales experience preferred.
• Comfort discussing prices, handling objections, and asking guests to join.
• Motivation to meet goals and earn commission.
• Strong communication skills and attention to detail.
• The ability to stay friendly and organized during busy periods.
• Reliability, punctuality, and a team mindset.
• Comfort learning scheduling software and other computer systems.
• Availability for [insert evening and weekend requirements].

What we offer

• Hourly pay plus uncapped sales commissions.
• Training on memberships, services, products, and guest communication.
• Ongoing coaching and opportunities to grow into training or leadership roles.
• Medical and dental coverage, paid time off, and a 401(k) with employer match, subject to eligibility and plan terms.
• Employee service pricing and retail discounts.
• A busy spa environment where you can build relationships and see the results of your work.

We are an equal opportunity employer.