Spa Manager - (Spa Attendant Department) Chicago

AIRE Ancient Baths; Chicago (IL); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Health insurance

Paid time off 15 days

Sick days 5

401K savings plan

Commuter Benefits Program

Bath Experience complimentary

Job summary

AIRE Ancient Baths Chicago is seeking a Links Manager to lead the daily operation of the bathhouse guest experience and oversee the performance, development, and success of the Links (spa attendants) team. This role ensures exceptional service standards and a seamless guest journey that reflects the AIRE brand.

Based at the historic 1902 River West facility, you will coordinate scheduling, training, and cross‑functional operations for the Spa Attendant team, while serving as Manager on Duty as

Qualifications

• 3 years of customer service experience.
• 2 years of team leadership in hospitality or wellness.
• Experience in luxury spa or similar environment preferred.
• Experience with onboarding and training new hires.
• Experience with booking/reservation systems.
• Proficient in Microsoft Office.
• Punctual, reliable, and flexible scheduling.
• Bilingual English and Spanish is a plus.

Responsibilities

• Oversee daily operation of the Links team and guest experience.
• Lead Spa Attendant department scheduling and staffing.
• Coordinate treatments with Massage Therapists and GEM scheduling system.
• Train and develop Spa Attendant staff; conduct reviews.
• Prepare weekly management reports on incidents and improvements.
• Support PR/Marketing for Tribeca facility events.

Skills

Customer service

Team leadership

Onboarding & training

Booking systems

Microsoft Office

Punctual & reliable

Tools

GEM scheduling system

Job description

About Us

AIRE Ancient Baths are temples dedicated to the creation of the ultimate relaxation experience, where time does not exist. Inspired by the tradition of baths from ancient Roman, Greek, and Ottoman civilizations, the AIRE Experience always takes place in restored historical buildings in the center of globally acclaimed cities.

AIRE Ancient Baths are temples dedicated to the creation of the ultimate relaxation experience, where time does not exist. Inspired by the tradition of baths from ancient Roman, Greek, and Ottoman civilizations, the AIRE Experience always takes place in restored historical buildings in the center of globally acclaimed cities.

At AIRE we are proud to have an international presence with 10 established centers: Toronto, Upper East Side, Tribeca, Chicago, London, Copenhagen, Barcelona, Sevilla, Almeria, and Vallromanes. We are already looking into the future and moving onwards, with our soon-to-be-opened, Los Angeles facility in 2026.

We are even prouder of the caring, inclusive, and familiar work environment we have created for all our employees.

Chicago Location

Our Chicago location was designed to showcase a historic restored factory from 1902 in River West, close to the West Loop. The space has been given a new lease of life and is now part of the magical AIRE atmosphere.

The Role

As the Links Manager you will lead the daily operation of the bathhouse guest experience and oversee the performance, development, and success of the Links (spa attendants) team. This role is responsible for ensuring exceptional service standards, operational excellence, and a seamless guest journey that reflects the AIRE brand.

Key Responsibilities

Customer Experience

• Oversee and ensure a seamless environment and atmosphere that supports the delivery of treatments and the overall bathhouse experience, in alignment with AIRE guidelines and style book.
• Ensure up to (17) team members (1 Assistant Manager and 15 Spa Attendants) are properly trained and consistently uphold AIRE’s luxury service standards and guest experience expectations.
• Evaluate compliance with protocols and service standards across the Links team.
• Proactively identify, address, and resolve any issues or situations that may impact the guest experience.
• Ensure the successful implementation of new company protocols, guest experiences, and operational processes.

Operations & Department Management

• Lead the daily operation of the Spa Attendant department, ensuring smooth service flow and operational readiness.
• Conduct daily briefings with the Spa Attendant team and operational departments to communicate key priorities, including VIP guests, maintenance incidents, groups, and other operational updates.
• Oversee the coordination of treatments based on Massage Therapist schedules and guest requests.
• Assign Massage Therapists to treatment rooms and manage room readiness throughout the day.
• Manage the booking and scheduling system GEM to support service flow and departmental organization.
• Oversee inventory and stock levels for products and supplies in the bath and massage areas.
• Prepare weekly reports for management regarding incidents, operational improvements, and departmental needs.
• Support PR and Marketing initiatives by assisting with the presentation of the Tribeca facility for events and activations.
• Serve as Manager on Duty (MOD) and oversee daily cross-functional operations when required.

People Management

• Lead the hiring, onboarding, training, and development of the Spa Attendant team.
• Provide regular coaching, performance feedback, and formal performance reviews.
• Foster a team culture built on collaboration, accountability, respect, and continuous improvement.
• Plan and supervise daily team responsibilities and staffing coverage.
• Manage schedules, including shifts, holidays, callouts, and night coverage.
• Design and implement annual training and development plans for the department.
• Prepare and lead monthly team meetings and weekly supervisor meetings to review operational priorities, team performance, service standards, and development opportunities.

Who You Are

• 3 years of experience providing exceptional customer service.
• 2 years leading a team within the hospitality, fitness, or wellness industry.
• Experience in a luxury business and/or spa, preferred.
• Experience with onboarding and training new hires.
• Experience with team building.
• Experience working with booking/reservation systems.
• Proficient in Microsoft Office.
• Punctual, reliable, and flexible with scheduling according to business needs.
• Organized and capable of following detailed instructions.
• Being bilingual (English and Spanish) is a plus.

Why You Should Join Us

• Pay: $70,000/yearly. (based on experience)
• United Healthcare Insurance: medical (major), dental, and vision.
• PTO (15 days).
• Sick days (5).Growth opportunities.
• 401K savings plan.
• Commuter Benefits Program.
• Complimentary Bath Experience (once a month).
• Employee Bath Experience discounts (including friends/family).
• Employee Perks Program (TicketsAtWork).
• Employee Referral Bonus Program.
• Employee discounts for Blink Fitness Gyms.
• Team spirit is our greatest asset! We are proud to have a welcoming and inclusive work environment where everyone's opinions and backgrounds are heard and respected.