Front Desk Manager

AIRE Ancient Baths; Chicago (IL); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Bonus Scheme

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Sick Leave

Growth Opportunities

401K Plan

Commuter Benefits

Complimentary Bath

Employee Discounts

TicketsAtWork

Referral Bonus

Blink Fitness Discounts

Job summary

AIRE Ancient Baths Chicago is seeking a Front Desk Manager to lead our Chicago Front Desk Team in delivering exceptional guest experiences within our restored River West space. You will oversee operations, bookings, and staff development, ensure adherence to service standards, and partner with the Contact Centre and other departments to maintain a welcoming, efficient environment.

Join a team that values inclusion, growth, and hospitality excellence, with competitive pay and a comprehensive

Qualifications

• Minimum 5 years experience in a Front Desk role.
• Minimum 3 years leading a team in hospitality, fitness, or wellness.
• Experience with onboarding and training new hires.
• Experience with team building.
• Experience working with booking/reservation systems.
• Proficient in Microsoft Office.
• Punctual, reliable, and flexible with scheduling.
• Bilingual English and Spanish is a plus.

Responsibilities

• Supervise the Front Desk environment per guidelines.
• Evaluate compliance with Front Desk Protocols.
• Resolve incidents affecting client experience.
• Ensure cleaning and sanitation per protocol.
• Support group and VIP bookings management.
• Coordinate with Contact Centre for smooth operations.
• Lead daily briefings with departments.
• Supervise inventory of products in the area.
• Handle sale and collection of products at reception.
• Prepare weekly and daily incident and improvement reports.

Skills

Front Desk Experience

Team Leadership

Booking Systems

Microsoft Office

Scheduling

Bilingual EN/ES

Tools

Booking Systems

Microsoft Office

Job description

About Us

AIRE Ancient Baths are temples dedicated to creating the ultimate relaxation experience, where time does not exist. Inspired by the tradition of baths from ancient Roman, Greek, and Ottoman civilizations, the AIRE Experience always takes place in restored historical buildings in the center of globally acclaimed cities.

About Us

AIRE Ancient Baths are temples dedicated to creating the ultimate relaxation experience, where time does not exist. Inspired by the tradition of baths from ancient Roman, Greek, and Ottoman civilizations, the AIRE Experience always takes place in restored historical buildings in the center of globally acclaimed cities. At AIRE we are proud to have an international presence with 8 established centers: NYC, Chicago, London, Copenhagen, Barcelona, Sevilla, Almeria, and Vallromanes. We are already looking into the future and moving onwards, with our soon-to-be-opened, Upper East Side 2024 and Toronto 2025 facilities. We are even prouder of the caring, inclusive, and familiar work environment we have created for all our employees.

Chicago Location

Our Chicago location was designed to showcase a historic restored factory from 1902 in River West, close to the West Loop. The space has been given a new lease of life and is now part of the magical AIRE atmosphere.

The Role

As the Front Desk Manager, you will be the guiding force of our Chicago Front Desk Team, embodying AIRE's Principles of Service Excellence. Your leadership will ignite a culture of continuous improvement, nurturing the growth of your team, all while upholding our company's protocols and values. Your dedication will also ensure the seamless operation of the Front Desk Department.

Client Experience

• Supervise and guarantee a suitable environment and atmosphere at the Front Desk, following AIRE's guidelines and style book, ensuring that all elements are in place and working properly.
• Evaluate compliance with the Front Desk Team's Protocols and Standards.
• Identify and resolve any incidents or special situations that may affect the client experience.
• Guarantee (in a timely manner) the implementation of the cleaning and sanitation processes set out in the company’s protocols, in the Centre’s facilities, ensuring the standards established by AIRE.

Management

• Provide support in the management of group and VIP bookings, guaranteeing the proper organization of each shift, and following AIRE's policies and protocols.
• Promote communication with the organization’s Contact Centre, ensuring coordination and rapport between the two.
• Ensure that the daily briefing is carried out by the team, together with other operational departments, indicating the relevant aspects of the day: VIP clients, maintenance incidents affecting operations, groups, etc.
• Supervise the inventory of the different products in the area.
• Carry out the sale and collection of the different products marketed in the reception area.
• Make weekly and daily reports of incidents, improvements, and events of interest and reporting them to Management.

People Management

• Recruit, train, and develop the Front Desk Team.
• Provide individual feedback to the members of the team on their performance, proposing training, and other measures for development and improvement.
• Generate work dynamics in your team that promote teamwork, respect, and continuous improvement of AIRE's standards.
• Plan and supervise the work of the Front Desk Team.
• Plan and implement employee schedules.

Who You Are

• A minimum of 5 years of experience in a Front Desk role, is required.
• A minimum of 3 years leading a team within the hospitality, fitness, or wellness industry, required.
• Experience with on-boarding and training new hires.
• Experience with team building.
• Experience working with booking/reservation systems.
• Proficient in Microsoft Office.
• Punctual, reliable, and flexible with scheduling according to business needs.
• Organized and capable of following detailed instructions.
• Being bilingual (English and Spanish) is a plus.

Why You Should Join Us

• Pay: $75,000/yearly. (based on experience)
• Bonus Scheme
• United Healthcare Insurance: medical (major), dental, and vision.
• PTO (15 days).
• Sick days (5).
• Growth opportunities.
• 401K savings plan.
• Commuter Benefits Program.
• Complimentary Bath Experience (once a month).
• Employee Bath Experience discounts (including friends/family).
• Employee Perks Program (TicketsAtWork).
• Employee Referral Bonus Program.
• Employee discounts for Blink Fitness Gyms.
• Team spirit is our greatest asset! We are proud to have a welcoming and inclusive work environment where everyone's opinions and backgrounds are heard and respected.