Front Desk Attendant/Spa Receptionist

AIRE Ancient Baths; New York (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance

PTO 5 days

Sick days 7

401K savings plan

Commuter Benefits Program

Complimentary Bath Experience

Employee discounts

Referral Bonus Program

Job summary

AIRE Ancient Baths is hiring a Front Desk Attendant/Spa Receptionist in Tribeca. You will warmly welcome visitors, check in clients, and guide them through the spa journey, ensuring a first-class experience in a luxury setting.

Ideal candidates have direct hospitality experience, strong communication skills, and are punctual and reliable. Bilingual English/Spanish is a plus. Competitive pay and extensive employee perks are offered.

Qualifications

• Experience providing direct customer service in a hospitality environment.
• Experience in luxury hospitality is a plus.
• Proficiency with Microsoft Office is preferred.

Responsibilities

• Greet visitors and clients at arrival to set the tone of the experience.
• Check in clients for their sessions and guide them through the journey.
• Check out clients after sessions and manage cash handling.
• Maintain the reception area and ensure a polished front desk appearance.

Skills

Customer service

Hospitality experience

Microsoft Office

Bilingual EN/ES

Tools

Reservation system

Job description

About Us

AIRE Ancient Baths are temples dedicated to the creation of the ultimate relaxation experience, where time does not exist. Inspired by the tradition of baths from ancient Roman, Greek, and Ottoman civilizations, the AIRE Experience always takes place in restored historical buildings in the center of globally acclaimed cities.

About Us

AIRE Ancient Baths are temples dedicated to the creation of the ultimate relaxation experience, where time does not exist. Inspired by the tradition of baths from ancient Roman, Greek, and Ottoman civilizations, the AIRE Experience always takes place in restored historical buildings in the center of globally acclaimed cities.

At AIRE we are proud to have an international presence with 10 established centers: Toronto, Upper East Side, Tribeca, Chicago, London, Copenhagen, Barcelona, Sevilla, Almeria, and Vallromanes. We are already looking into the future and moving onwards, with our soon-to-be-opened, Los Angeles Facility in 2027.

We are even prouder of the caring, inclusive, and familiar work environment we have created for all our employees.

Tribeca Location

In the midst of the bustle and fast-paced rhythm of downtown, right at the heart of Tribeca, there is an oasis of tranquility exclusively designed to balance mind and body. Located at a restored historical building, originally an 1883 textile factory, the AIRE experience consists of an unforgettable journey through sensations across the various baths with water at different temperatures that will transport you to the ancient times of the Roman, Greek, and Ottoman traditions.

The Role

As a Front Desk Attendant/Spa Receptionist you will warmly welcome visitors and clients when they arrive for their appointments, setting the tone for the entire client experience by providing first-class customer service. You will check in clients for their sessions and walk them through the start of their journey. Once the session is over, you will check them out, engaging with them about their experience and managing the cash handling process. To be successful in the role, you will have a thorough knowledge of the company and experience to coherently and completely answer inquiries.

Key Responsibilities

• Maintain the company’s standards of luxury, glamour, warmth, energy, and accommodation.
• Possess a strong customer service mentality, with experience catering to high-end clientele.
• Display a friendly, energetic, outgoing, and personable demeanor.
• Have strong oral and written communication skills. Be able to listen to client’s questions, anticipate their needs, and satisfy every inquiry.
• Demonstrate the ability to multitask, remain calm under pressure, and work quickly and efficiently.
• Be courteous and respectful to visitors, clients, co-workers, and managers.
• Take responsibility for the presentation and appearance of the reception area.
• Build gift packages for clients and perform other tasks as needed.
• Operate the company’s unique reservation system.

Who You Are

• Experience providing direct customer service in the hospitality industry is required.
• Experience in a luxury business and/or spa preferred.
• Proficient in Microsoft Office.
• Punctual, reliable, and flexible with scheduling according to business needs.
• Organized and capable of following detailed instructions.
• Being bilingual (English and Spanish) is a plus.

Why You Should Join Us

• Pay: $20/hour + Tips
• United Healthcare Insurance: medical (major), dental, and vision.
• PTO (5 days).
• Sick days (7).
• Growth opportunities.
• 401K savings plan.
• Commuter Benefits Program.
• Complimentary Bath Experience (once a month).
• Employee Bath Experience discounts (including friends/family).
• Employee Perks Program (TicketsAtWork).
• Employee Referral Bonus Program.
• Employee discounts for Blink Fitness Gyms.
• Team spirit is our greatest asset! We are proud to have a welcoming and inclusive work environment where everyone's opinions and backgrounds are heard and respected.