Front Desk Manager

Aire; Chicago (IL); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

United Healthcare Insurance: medical,d

PTO (15 days)

Sick days (5)

Growth opportunities

401K savings plan

Commuter Benefits Program

Complimentary Bath Experience (monthly

Employee Bath Experience discounts

Employee Perks Program (TicketsAtWork)

Employee Referral Bonus Program

Discounts for Blink Fitness Gyms

Team spirit and inclusive environment

Job summary

AIRE Ancient Baths Copenhagen in Chicago is seeking a Front Desk Manager to guide the Front Desk Team and uphold our principles of service excellence. You will lead a culture of continuous improvement while ensuring operations align with company protocols and values.

Your leadership will drive client experience, staff development, and daily operations at the Front Desk, with focus on VIP groups, scheduling, and cross-department coordination.

Qualifications

• A minimum of 5 years of experience in a Front Desk role.
• A minimum of 3 years leading a team within hospitality, fitness, or wellness.
• Experience with onboarding and training new hires.
• Experience with team building.
• Experience working with booking/reservation systems.
• Proficient in Microsoft Office.
• Punctual, reliable, and flexible with scheduling.
• Organized and capable of following detailed instructions.
• Being bilingual (English and Spanish) is a plus.

Responsibilities

• Supervise and guarantee a suitable environment and atmosphere at the Front Desk, following AIRE's guidelines and style book, ensuring that all elements are in place and working properly.
• Evaluate compliance with the Front Desk Team's Protocols and Standards.
• Identify and resolve any incidents or special situations that may affect the client experience.
• Guarantee (in a timely manner) the implementation of the cleaning and sanitation processes set out in the company’s protocols, in the Centre’s facilities, ensuring the standards established by AIRE.
• Provide support in the management of group and VIP bookings, guaranteeing the proper organization of each shift, and following AIRE's policies and protocols.
• Promote communication with the organization’s Contact Centre, ensuring coordination and rapport between the two.
• Ensure that the daily briefing is carried out by the team, together with other operational departments, indicating the relevant aspects of the day: VIP clients, maintenance incidents affecting operations, groups, etc.
• Supervise the inventory of the different products in the area.
• Carry out the sale and collection of the different products marketed in the reception area.
• Make weekly and daily reports of incidents, improvements, and events of interest and reporting them to Management.
• Recruit, train, and develop the Front Desk Team.
• Provide individual feedback to the members of the team on their performance, proposing training, and other measures for development and improvement.
• Generate work dynamics in your team that promote teamwork, respect, and continuous improvement of AIRE's standards.
• Plan and supervise the work of the Front Desk Team.
• Plan and implement employee schedules.

Skills

Front desk management

Team leadership

Training new hires

Team building

Booking systems

Microsoft Office

Punctuality & reliability

Organized

English/Spanish bilingual

Tools

Microsoft Office

Job description

About Us:

AIRE Ancient Baths are temples dedicated to creating the ultimate relaxation experience, where time does not exist. Inspired by the tradition of baths from ancient Roman, Greek, and Ottoman civilizations, the AIRE Experience always takes place in restored historical buildings in the center of globally acclaimed cities.

At AIRE we are proud to have an international presence with 8 established centers: NYC, Chicago, London, Copenhagen, Barcelona, Sevilla, Almeria, and Vallromanes. We are already looking into the future and moving onwards, with our soon-to-be-opened, Upper East Side 2024 and Toronto 2025 facilities.

We are even prouder of the caring, inclusive, and familiar work environment we have created for all our employees.

Chicago Location:

Our Chicago location was designed to showcase a historic restored factory from 1902 in River West, close to the West Loop. The space has been given a new lease of life and is now part of the magical AIRE atmosphere.

The Role:

As the Front Desk Manager, you will be the guiding force of our Chicago Front Desk Team, embodying AIRE's Principles of Service Excellence. Your leadership will ignite a culture of continuous improvement, nurturing the growth of your team, all while upholding our company's protocols and values. Your dedication will also ensure the seamless operation of the Front Desk Department.

Client experience

• Supervise and guarantee a suitable environment and atmosphere at the Front Desk, following AIRE's guidelines and style book, ensuring that all elements are in place and working properly.

• Evaluate compliance with the Front Desk Team's Protocols and Standards.

• Identify and resolve any incidents or special situations that may affect the client experience.

• Guarantee (in a timely manner) the implementation of the cleaning and sanitation processes set out in the company’s protocols, in the Centre’s facilities, ensuring the standards established by AIRE.

Management

• Provide support in the management of group and VIP bookings, guaranteeing the proper organization of each shift, and following AIRE's policies and protocols.

• Promote communication with the organization’s Contact Centre, ensuring coordination and rapport between the two.

• Ensure that the daily briefing is carried out by the team, together with other operational departments, indicating the relevant aspects of the day: VIP clients, maintenance incidents affecting operations, groups, etc.

• Supervise the inventory of the different products in the area.

• Carry out the sale and collection of the different products marketed in the reception area.

• Make weekly and daily reports of incidents, improvements, and events of interest and reporting them to Management.

People Management

• Recruit, train, and develop the Front Desk Team.

• Provide individual feedback to the members of the team on their performance, proposing training, and other measures for development and improvement.

• Generate work dynamics in your team that promote teamwork, respect, and continuous improvement of AIRE's standards.

• Plan and supervise the work of the Front Desk Team.

• Plan and implement employee schedules.

Who You Are:

• A minimum of 5 years of experience in a Front Desk role, is required.

• A minimum of 3 years leading a team within the hospitality, fitness, or wellness industry, required.

• Experience with on-boarding and training new hires.

• Experience with team building.

• Experience working with booking/reservation systems.

• Proficient in Microsoft Office.

• Punctual, reliable, and flexible with scheduling according to business needs.

• Organized and capable of following detailed instructions.

• Being bilingual (English and Spanish) is a plus.

Why You Should Join Us:

• Pay: $75,000/yearly. (based on experience)

• Bonus Scheme

• United Healthcare Insurance: medical (major), dental, and vision.

• PTO (15 days).

• Sick days (5).

• Growth opportunities.

• 401K savings plan.

• Commuter Benefits Program.

• Complimentary Bath Experience (once a month).

• Employee Bath Experience discounts (including friends/family).

• Employee Perks Program (TicketsAtWork).

• Employee Referral Bonus Program.

• Employee discounts for Blink Fitness Gyms.

• Team spirit is our greatest asset! We are proud to have a welcoming and inclusive work environment where everyone's opinions and backgrounds are heard and respected.