Spa Manager – Resort Spa Operations & Guest Experience

Socket.dev; Delavan (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

Lake Lawn Resort seeks an experienced Spa Manager to lead the Spa & Wellness operations and guest experience at our Delavan, Wisconsin property. You will oversee service quality, staff development, inventory, and financial controls in a fast-paced resort environment.

Ideal candidates bring hospitality leadership, a passion for wellness, and the ability to create a relaxing, memorable experience for every guest while managing budgets and collaborating with resort departments.

Qualifications

• Previous Spa Manager or hospitality management experience preferred.
• Experience managing a hotel/resort spa or similar guest-service operation preferred.
• Strong leadership to recruit, train, schedule, coach, and develop staff.
• Excellent customer service and communication skills.
• Knowledge of spa operations, treatments, products, and guest service standards.
• Experience with inventory, purchasing, cash handling, payroll, budgeting, and labor forecasting.

Responsibilities

• Oversee daily Spa operations, ensuring guest service, treatment quality, cleanliness, and resort standards.
• Lead, train, coach, schedule, and develop Spa team members within budget.
• Recruit and interview Spa staff and address performance per policy.
• Maintain Spa procedures, safety, training requirements, and service standards.
• Monitor spa inventory, purchasing, cash handling, and minimize waste.
• Collaborate with Sales/Events to promote Spa services for conferences and groups.

Skills

Spa management

Leadership

Staff development

Customer service

Inventory management

Budgeting

Payroll

Recruiting

Communication

Job description

Description

Lake Lawn Resort is seeking an experienced and guest-focused Spa Manager – Resort Spa Operations & Guest Experience to lead the daily operations of our Spa & Wellness department. This position is responsible for overseeing spa services, team members, guest experiences, inventory, purchasing, financial controls, and day-to-day operations while maintaining the high standards of service expected at Lake Lawn Resort. The ideal candidate is a hospitality professional with strong leadership skills, a passion for wellness, and the ability to create a relaxing and memorable experience for every guest.

Position Details

• Job Title: Calladora Spa Manager
• Employment Type: Full-Time
• Shift: Flexible / Days, Evenings, Weekends & Holidays as Needed
• Department: Spa & Wellness
• Location: Delavan, Wisconsin

What You’ll Do

• Oversee the daily operations of the Spa, ensuring exceptional guest service, treatment quality, cleanliness, and overall resort standards.
• Lead, train, coach, schedule, and develop Spa team members while maintaining appropriate staffing levels based on business needs and budget.
• Recruit and interview Spa staff and address employee performance in accordance with company policies.
• Maintain and enforce Spa procedures, service standards, opening and closing procedures, safety practices, and training requirements.
• Stay current with spa, wellness, beauty, and hospitality industry trends to support new services, products, and business opportunities.
• Manage Spa inventory, purchasing, retail products, supplies, and cash-handling procedures to maintain accurate controls and minimize waste.
• Monitor treatment rooms, facilities, equipment, and guest areas to ensure they are clean, safe, properly maintained, and professionally presented.
• Oversee payroll, labor forecasting, department budgets, revenue, expenses, and other administrative responsibilities.
• Partner with Sales, Conference Services, and Catering to develop, promote, coordinate, and book Spa services for conferences, groups, and special events.
• Build strong relationships with guests and meeting planners while identifying opportunities to promote Spa services, packages, and retail products.
• Communicate regularly with the General Manager and Assistant General Manager regarding department operations, staffing, financial performance, and business opportunities.
• Conduct monthly Spa department meetings and participate in department head and other resort meetings as required.
• Maintain required employee and departmental documentation and ensure compliance with resort policies and procedures.
• Identify and implement opportunities to improve guest satisfaction, operational efficiency, revenue, and profitability.
• Assist other resort departments and serve as Manager on Duty (MOD) as assigned.
• Perform other related duties as assigned by the General Manager and/or Assistant General Manager.

Requirements

What We’re Looking For

• Previous Spa Manager, Spa Director, Spa Operations Manager, Wellness Manager, Salon Manager, or hospitality management experience preferred.
• Experience managing a hotel, resort, day spa, salon, wellness center, or similar guest-service operation preferred.
• Strong leadership experience with the ability to recruit, train, schedule, coach, and develop employees.
• Excellent customer service and communication skills.
• Strong knowledge of spa operations, treatments, products, retail, and guest service standards.
• Experience with inventory management, purchasing, cash handling, payroll, budgeting, and labor forecasting.
• Knowledge of current spa, beauty, wellness, and hospitality industry trends.
• Ability to work flexible schedules including evenings, weekends, holidays, and peak resort periods.

Physical Requirements

• Ability to stand and walk for extended periods.
• Frequent sitting, standing, walking, bending, reaching, and repetitive motions.
• Ability to lift and move spa products, supplies, linens, and equipment.
• Ability to move throughout treatment rooms, retail areas, and other spa facilities.
• Ability to respond to guest and operational needs throughout the property.

Work Environment

• Professional resort spa and wellness environment.
• Frequent interaction with resort guests, spa clients, employees, and group planners.
• Combination of office, retail, treatment, and guest-service areas.
• Fast-paced hospitality environment with increased activity during weekends, holidays, and peak resort periods.
• Regular interaction with Sales, Conference Services, Catering, and other resort departments.

About Lake Lawn Resort

Located on Delavan Lake, Lake Lawn Resort is a premier hospitality destination known for exceptional service and a strong team culture. Whether you're starting your career or looking for a steady role, this is a great place to grow.

Disclaimer

This role includes a variety of responsibilities to support daily operations.