Spa Manager | Overland Park, KS

European Wax Center, Inc.; Overland Park (KS); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Commissions opportunities

Performance-based bonuses

Health insurance

401(k) with employer match

Paid Time Off Bank

Employee discounts

Job summary

European Wax Center in Overland Park, KS is seeking a Spa Manager to oversee daily center operations and lead a team to achieve performance goals while delivering exceptional guest experiences. This is a full-time, in-center leadership role partnering with Guest Sales Associates and Wax Specialists to ensure smooth execution of business objectives.

The ideal candidate brings 2+ years of management, strong communication skills, budgeting/KPIs experience, and a passion for guest service.

Qualifications

• 2+ years of management experience.
• Proven ability to lead and motivate teams to achieve results.
• Strong communication and interpersonal skills.
• Experience with KPIs, budgeting, and forecasting.
• Proficiency in operating POS systems, including appointment scheduling and guest management.
• Passion for guest experience and team development.
• Ability to adapt in a fast-paced environment.
• Address and resolve guest concerns promptly using sound judgment and empathy.
• Strong problem-solving and decision-making skills.

Responsibilities

• Lead, coach, and develop a high-performing team.
• Train Associates to establish trust and build guest confidence.
• Drive sales through performance management, goal setting, and leading by example.
• Create a culture of excellence in guest service and brand loyalty.
• Own and maintain a positive, safe work environment.
• Collaborate with District Manager to identify performance opportunities.
• Monitor and manage center metrics, productivity, and profitability.
• Maintain staffing levels, training standards, and accountability.
• Resolve guest issues with professionalism and care.
• Ensure compliance with company policies and procedures.
• Implement promotional and visual marketing moves as directed.
• Maintain brand visual and cleanliness standards.
• Adapt quickly to new initiatives and evolving industry.

Skills

Management experience

Leadership

Communication

KPIs

Budgeting

POS systems

Guest experience

Adaptability

Problem solving

Decision making

Tools

POS systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Spa Manager | Overland Park, KS

Full Time Manager W/Direct Rep Overland Park, KS, US

4 days ago Requisition ID: 1459

European Wax Center is thelargest franchisor and operator of out-of-home waxing services in the United States. With over 1,000 locations across the country, and over 1 million waxes a month crafted to perfection, it’s safe to say we set The Smooth Standard. We train experts who take pride in delivering a high standard of care—so every visit is consistent, and every guest leaves feeling confident.

WHAT YOU'LL DO:

As the SpaManager, you’ll oversee all aspects of daily center operations while motivating your team to meet performance goals and deliver exceptional guest experiences. You’ll work closely with both the Guest Sales Associates and Wax Specialists to ensure smooth execution of all business objectives. This is a full-time, in-center leadership role.

Key Responsibilities:

• Lead, coach, and develop a high-performing team
• Train Associates to establish trust and build guest confidence by becoming experts in package sales and products.
• Drive sales through effective performance management, goal setting, and leading by example
• Create a culture of excellence in guest service to building brand loyalty
• Take ownership and accountability for creating a positive and safe work environment
• Celebrate positive Associate performance and partners with District Manager to identify performance opportunities for ongoing feedback and development
• Monitor and manage center metrics, productivity, and profitability
• Maintain staffing levels, training standards, and team accountability
• Resolve guest issues with professionalism and care
• Ensure compliance with company policies and operational procedures
• Implement all promotional and visual marketing moves as directed
• Maintain all brand visual and cleanliness standards
• Adapt quickly to new initiatives and a constantly evolving industry

Qualifications:

• 2+ years of management experience
• Proven ability to lead and motivate teams to achieve results
• Strong communication and interpersonal skills
• Experience with KPIs, budgeting, and forecasting
• Proficiency in operating POS systems, including appointment scheduling and guest management
• Passion for guest experience and team development
• Ability to adapt in a fast-paced environment
• Ability to address and resolve guest concerns promptly using sound judgment, empathy, and a solutions-oriented approach.
• Strong problem-solving and decision-making skills
• Ability to lift and move items up to 25 pounds
• Ability to reach items stored at various heights
• Ability to stand and work on the floor for extended periods of time
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Must be at least 18 years of age or older to apply
• Availability: Tuesday – Saturday (Hours may vary based on business needs)

COMPENSATION & BENEFITS

Annual Base Salary Range + Additional Compensation:

• Commissions opportunities
• Performance-based bonuses
• Medical, dental, and vision insurance
• 401(k) with employer match
• Paid Time Off Bank (including vacation, personal, and sick leave, accrued per company policy)
• Employee discounts (free waxing services + 40% off retail products)

CENTER LOCATION:

7773 W 159th St, Overland Park, KS 66223, USA

*This role is not eligible for visa sponsorship*

European Wax Center is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

This job description is a general description of essential job functions. It is not intended to describe all duties someone in this position may perform. All employees of EWC and operating subsidiaries are expected to perform tasks as assigned by supervisory/management personnel, regardless of job title or routine job duties.