Spa Manager - Licensed Nail Tech, Esthetician or Cosmetologist - Naperville

Noktivo, LLC. dba Lena Rose Beauty; Naperville (IL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Base salary

Commission on sales

Non-tipping

Health insurance after 90 days

401(k) match after 90 days

Paid leave

CE reimbursement

Spa service and discount

Job summary

Lena Rose Beauty in Naperville seeks a working manager who handles a full book of services while running the location on the same day. You report to the Spa Director and serve as the senior leader on site, balancing client care with operational leadership.

You will lead Roses, manage scheduling, revenue, and community outreach, and maintain Lena Rose standards and hospitality for every guest. Join a team dedicated to a clean-beauty experience.

Qualifications

• Illinois license required.
• At least three years of real management experience.
• Available Wednesday through Sunday, including every weekend.
• Detail-oriented master scheduler, dependable and calm under pressure.
• Policy upholder who enforces the handbook fairly.
• Reliable transportation and travel to Naperville and Chicago locations.
• Belief in Lena Rose mission and company-first mindset.

Responsibilities

• Lead day-to-day leadership, scheduling, cover call-outs, weekly check-ins, 30/60/90-day reviews, and difficult conversations when needed.
• Run the location from open to close, sanitation, inventory and reordering, cash handling and deposits, Booker, and daily spa director recap.
• Deliver licensed nail, esthetician, or cosmetology services to Lena Rose standards with hospitality.
• Own the numbers: daily/weekly sales, retail, rebooking and labor, and target growth.
• Grow the community: local partnerships, Lena Rose Membership, Naperville client base.

Skills

Leadership

Staff scheduling

Cash handling

Customer service

Communication

Education

Illinois Nail Technician license

Job description

Please read this whole post before you apply. We wrote it to be honest about what this job is.

Lena Rose is the spa where the person in the chair matters more than the service on the menu. We are a W-2, non-tipping, clean-beauty spa and shop with two homes, Lincoln Square in Chicago and downtown Naperville. We carry 500+ vetted products from small brands and make our own House Line by hand from Illinois‑grown ingredients. Our team members are Roses and our clients are Lena Loves.

What this job actually is

This is a working manager role, and "working" means a lot. You will do a full book of services AND run the location at the same time, on the same day. A typical Saturday: a full book of services, the front desk and Booker flow, a call-out to cover, a client concern to handle with grace, the drawer to close, and a clear recap to the Spa Director before you leave. If that sounds like a lot, it is. It is also the job, and we would rather you know now than in two weeks.

You report to our Spa Director and you are the senior leader on site in Naperville.

What you'll own

• Lead the Roses: day-to-day leadership, scheduling, call-out coverage, weekly check-ins, 30/60/90-day reviews, and the hard conversations when performance or conduct needs correcting.
• Run the location: opening to close, sanitation standards, inventory and reordering, cash handling and deposits, Booker, and a daily recap to the Spa Director.
• Deliver on the floor: services as a licensed nail technician, esthetician or cosmetologist, to the Lena Rose standard, with hospitality that makes every Lena Love feel cared for.
• Own the numbers: daily and weekly sales, retail attachment, rebooking and labor, and growth in the location's sales targets, the same targets your commission is built on.
• Grow the community: local partnerships, networking and community events, Lena Rose Membership (Opal and Jade), and a client book of people who actually live in Naperville.

Non-negotiables

• A current Illinois Nail Technician, Esthetician or Cosmetology license. Bring it to the interview.
• At least three years of real management experience: you have built schedules, covered call-outs, run reviews, corrected performance and had hard conversations, as the person in charge, not as the backup.
• Available Wednesday through Sunday, including every weekend.
• A master scheduler who is detail-oriented, dependable and calm under pressure.
• A policy-upholder who enforces the handbook fairly, even when it's uncomfortable.
• Reliable transportation and the ability to commute to both our Naperville and Chicago (Lincoln Square) spas for training and meetings, plus local travel for events.
• A true believer in the Lena Rose mission who understands the company comes first.

How we hire (so you know what to expect)

1. Your resume and written answers to the three questions below.
2. A 15-minute phone screen.
3. An interview with our Spa Director and our founder.
4. A paid half-day working interview at our Naperville spa: services on the book while running the floor, alongside the Spa Director.
5. Reference checks with a direct supervisor from a role where you managed people.

What we offer

• $50,000–$60,000 base salary, depending on experience, plus tiered commission on store performance that grows as Naperville grows.
• Non-tipping: steady, predictable pay that never depends on tips.
• Medical, dental and vision insurance after 90 days, with Lena Rose paying 70% of your premium.
• 401(k) with employer match after 90 days.
• Paid leave and paid sick leave, earned from day one.
• Paid professional development days and CE reimbursement.
• A complimentary monthly spa service and 40% off retail and services.

What the full package is worth

After your first 90 days, benefits add about $7,000–$8,400 a year in value on top of your $50,000–$60,000 base salary: health insurance with Lena Rose paying 70% of the premium, the 401(k) match, and four paid development days. That is about $57,000–$68,000 a year in total value before commission, and your commission on store performance comes on top. The pay shown on this post is base salary; benefit values are estimates based on our current costs, not a guarantee.

Physical requirements

This is a hands‑on, on‑the‑floor role. You should be able to stand and move for most of a shift; bend, stoop, reach and lift up to 40 lbs to deliver services and reset rooms; and have the manual dexterity to use all tools and equipment, with or without reasonable accommodation.

We can't wait to meet the leader who is ready to help Naperville bloom.

Beautifully,

Jenny & the team at Lena Rose Beauty

Lena Rose Beauty (Noktivo, LLC) is an equal opportunity employer. We welcome applicants of all backgrounds and are committed to building a team as diverse as the community we serve. Reasonable accommodations are available on request, including for the interview.