Spa Manager - Hilton Anatole

Hilton Worldwide, Inc.; Dallas (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Join a leading luxury spa as a Spa Manager, where you'll oversee daily operations, enhance client experiences, and lead a passionate team. Leverage your extensive spa management experience to thrive in a supportive environment, while enjoying comprehensive benefits designed for personal and professional growth.

Benefits

Medical Insurance Coverage Options

Paid Time Off (PTO) – up to 144 hours in the first year

Go Hilton travel discount program

401(k) Plan with company match

Complimentary Lunch Daily

Employee stock purchase program (ESPP) at 15% discount

Qualifications

• 3+ years of spa leadership experience.
• Excellent organizational and interpersonal skills required.
• Ability to work nights and weekends.

Responsibilities

• Oversee daily operations of the spa.
• Provide excellent customer service.
• Train and coach staff.

Skills

Customer Service

Organizational Skills

Interpersonal Skills

Leadership

Business Management

Tools

Book4Time

Smart Spend

Job description

At the Verandah Spa in Dallas, TX, located at the Hilton Anatole, experience a luxurious blend of wellness and indulgence. The spa is on the lookout for a dedicated Spa Manager to join their team. This role presents an exceptional chance for a budding resort spa professional to grow within the esteemed Hilton brand. As the Spa Manager, you will have the opportunity to lead a team, influence client experiences, and make your mark in the thriving spa industry. Join us on this journey of luxury and well-being at the Verandah Spa.

What will I be doing?

The Spa Manager manages the daily activities of the spa, overseeing all aspects of the department including coaching and training staff, monitoring the facilities with the assistance of Engineering and Housekeeping, and coordinating daily schedules for treatments. Collaborates with the Director of Recreation to create Spa Menus and a tasteful environment. Is aware of current Spa market trends and is able to sell Spa Retail in a creative and successful manner. Also, will comply with any other additional requests related to Spa and Activity duties.

Specific duties and qualifications:

• Oversee the daily operations of the spa, including opening and closing procedures.
• Provide excellent customer service to clients.
• Must have excellent organizational, interpersonal, and administrative skills.
• Answer phone calls, set appointments, and greet clients upon arrival.
• Drive service and retail sales by educating clients on products and services.
• Maintain a professional and impeccable spa environment for staff and clients.
• Must be able to work nights and weekends.
• Have knowledge and experience in business, supervision, and management.
• Possess outstanding interpersonal relationship building, employee coaching, and development skills.
• Work experience in a team-oriented workplace is preferred.
• Demonstrate knowledge of basic economics.
• Ability to serve as a knowledgeable resource to the organization's management team.
• Maintain a high level of confidentiality.
• Exhibit excellent organizational skills.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, and output.
• Maintain and restock inventory.

What are we looking for?

• 3+ years of spa leadership experience overseeing spa and/or fitness.
• Open availability to work mornings, evenings, weekends, and holidays.
• Able to lift, push, pull up to 50 lbs.
• Experience with Book4Time and Smart Spend is preferred.
• Hotel industry experience is highly preferred.

Benefits:

We support the mental and physical wellbeing of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits.

• Medical Insurance Coverage Options – for you and your family. Able to enroll after 90 days of employment.
• Vision, dental, life, and disability insurance.
• Mental Health Resources.
• Paid Time Off (PTO) – up to 144 hours in the first year.
• Go Hilton travel discount program: 100 nights of discounted travel per year.
• Participate in the 401(k) Plan with company match.
• Career growth and development opportunities.
• Team Member Resource Groups.
• Recognition and rewards programs.
• Access to your pay through DailyPay.
• Debt-free education options.
• Inclusive family-building and fertility benefits.
• Expanded bereavement leave.
• Adoption Assistance program.
• Employee stock purchase program (ESPP) at 15% discount.
• Complimentary Lunch Daily.
• Complimentary parking.