Spa Manager: Growth Leader Driving Guest Experience

Talentcare, LLC; Boulder (CO); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Liability insurance

Vacation pay

Discounts on products and treatments

Friends and family discounts

Job summary

Spavia Boulder is seeking a Spa Manager to lead a 10–18 person team, drive sales in retail and memberships, and maintain exceptional guest experiences. You will oversee schedules, train staff, and ensure cleanliness and regulatory compliance while fostering community relations.

The role emphasizes strong leadership, guest services, and a passion for the spa industry, with advancement opportunities in a fast-growing luxury spa network.

Qualifications

• Managerial experience; 2 year minimum
• Sales experience
• Goal driven
• Reliable, punctual, passionate and goal-driven
• Professional, and drug/alcohol free
• Time management and organization skills
• Computer proficient
• A passion for working with people
• Can-do attitude and high energy
• A team player with a passion for the spa and guest service industry

Responsibilities

• Team management: recruit, interview, hire and train new candidates, with assistance of Spa Director or owner. Manage team of 10-18 specialists: manage the team schedules, requests off, and maximizing weekly schedules.
• Sales and setting goals: set goals and drive team to reach sales quotas within retail, membership and gift cards
• Reporting: provide weekly sales, payroll reports bi-weekly and EOM numbers. Set and adjust monthly goals to reach annual business goals.
• Leadership: Motivate and train team to educate guests about treatments and products, providing an exceptional guest experience, hold contests, and provide incentives to drive annual goals.
• Cleanliness: have ownership of treatment rooms and storage areas to be clean, tidy and stocked. Ensure state regulations are followed and up to date.
• Community relations: Maintain relationships with local schools. Attend job fairs, recruiting opportunities and building internship programs.
• Customer Service ensuring guest satisfaction is the highest in the industry
• Inventory and supply management monthly
• Marketing support with email campaigns, in house and social media
• Community outreach

Skills

Managerial experience

Sales experience

Goal driven

Reliability & punctuality

Professionalism

Time management

Computer proficiency

People skills

Team player

Job description

Spavia Boulder is seeking a Spa Manager to lead a 10–18 person team, drive sales in retail and memberships, and maintain exceptional guest experiences. You will oversee schedules, train staff, and ensure cleanliness and regulatory compliance while fostering community relations.

The role emphasizes strong leadership, guest services, and a passion for the spa industry, with advancement opportunities in a fast-growing luxury spa network.